Credit Card Reviews

Citi® Health MasterCard®

1.05 1 Review

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Customer service/processing is terrible

I work at an animal hospital that uses Citi Health as a payment option.  I have never had a good experience with Citi Health.  Most recent interaction with them was last week.  A client applied over the phone and got a couple of "numbers" and never got told if she was approved or not.  When I called customer service, I was told that there were duplicate applications and that they were locked out of the system. They couldn't look up her application, couldn't call her, essentially could do absolutely nothing to help out my client and offered no resolution until the 24 hr lock out period was up.  Not sure who's running that operation over there, but I'm surprised they're still in business.

Dec 25, 2013 Reply
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Company Overview

With the slogan “healthcare today, payments tomorrow”, the Citi® Health MasterCard® is issued by Citibank for consumers who need health treatments right away. Cardholder benefits may include flexible options, accounts for all family members, acceptance at select providers, and online account management. Online account management features access to payments, balance, and statement information. Applications are accepted online through Citibank and at participating providers' office locations.

One of the largest full-service banks in the world, Citibank is a major international bank serving more than 100 countries and 200 million customers. Citibank was founded in 1812 under the name City Bank of New York, and today is part of the global financial services giant Citi with the motto, “Citi never sleeps”.

Citi® Health MasterCard®

1.05 1 Review