Home Loan Reviews

Andrea Rice and Dennis Hill were an awesome team to work with. They made the home buying process simple, walked us through each step, and kept us informed. Every call or email we made/sent was either answered, or responded back to very quickly. They made this first time purchase a breeze!

The team is very helpful and will guide you through the whole process. 

Tal Nelkin from New American Funding was such a pleasure to work with.  He was professional with a friendly warm attitude.  No question was too small.  He kept us updated at all times.  The process was smooth and stressless.  I would definitely recommend Tal at New American Funding.

Watermark Home Loans was incredibly easy to work with.  For every step of the way to our refinancing, they were responsive and their instructions were clear.  Being able to do everything online alleviated any concerns of the pandemic.  The final signing of papers was simple, too.  Their agent came to our house (with a mask, of course), and notarized the signatures at the same time.  It doesn’t get much better and easier than that!  Kudos to the entire Watermark team, and a special mention for Jody Canfield who made it all happen.

This REFI took over 2 months to close. Our loan officer stated we could change our home owners insurance, so when we tried she (Brandy Neil) REFUSED & made us do it after we closed! If you are getting cash out, you have to wait almost 2wks to get your money. If your paying off any debts they are mailed to you a wk after you close & then you still have to mail them out to the creditors. Application is quick & easy, but once you're approved communication stops & fees are high. This was long & dreadful! I will NOT recommend!!!

Wish we could say it was a done deal, but nope.  We started this ordeal on June 29th, 2020.  Here we are working on a refi of a home we purchased not even a year ago (Oct 2019).  The rates looked good so we didn't stick with our credit union, what a mistake!  , Don't let them suck you in, it's not worth the aggrevation.  We've now uploaded 24 documents and still they want more.  Every time we think we're done more requests roll in, then silence and delay because they're busy, and then more requirements! 

It's been unreasonable and I think I'm punting  :(   So much for thinking we could reduce our rate.  Out $600 for a re-appraisal, I can't do this anymore!

Their mortgage is unable to handle biweekly payments and it took 4 phone calls for customer service to realize this while constantly asking why we were late on a payment but paying down principle?! Awful experience and would recommend another mortgage company

Absolute embarassing amateur hour goat rope operation.

The nightmare began right after I received the initial approval.  The loan processor was completely inept.  After many angry calls to managers and threatening to pull out of the loan , I finally closed. 

What should have been a simple refinance with uncomplicated financials took 4 months to close.  Never again.  Not worth the headache.