Valero Credit Card Reviews

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1.4 out of 5 stars
7 Reviews

From Cardholders in the last year

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Application Process

3.5 out of 5 stars

Customer Service

3 out of 5 stars

1.5 5

These reviews were written by current and former cardholders in the last year.

May 30, 2017
Bad company, bad business practices
Anonymous Cardholder

I received my bank statement and found a charge of $35 to DSRM National Bank.  I have no idea what DSRM National Bank is so I had my bank stop payment. A few days later, I was given a phone number to call by my bank to further investigate this charge. When I called the number, an automated greeting asked me to enter my mailbox number on the system. No greeting or anything, just enter my mailbox number. At this point I fully thougt that this charge was fraudulent. I received a letter from Valero a week or so later stating that the payment had been stopped. Had I known it was Valero, I would have had no problem paying it. I thought that the problem was fixed until today when I got a bill from Valero for $87. I have not used my card in more than a month and should have a $0 balance as I pay it off each month if I have used the card.

I have paid the $35 owed but Valero says I have furthwer charges. I have, nor has anyone else, used my card since the last time I did. There is no at the pump fraudulent activity. The problem is with valero and the idiots working for them.

I am cutting up my card and will never use Valero again. They are not honest and have very questionable business practices. My advice is to stay away from Valero so that you do not have the problems I am encountering 

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Sep 23, 2017

If you had bothered to read the terms and agreements for this card, you would clearly see that it is issued by DSRM Bank...

May 15, 2017
Anonymous Cardholder

Unable to use it with new gas stations as they request a pin number???? Most Credit Cards just ask for zipcode to verify.

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Apr 28, 2017
Slow to report payments

This card is very quick to want payment, but does not report your payments. It just shows open account with 300 limit. But, i have paid several payments prior to due date. And none of that was ever reported.

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Apr 22, 2017
They offer low opening line of credit
Anonymous Cardholder

But they never give you a credit line increase from that point on.  I hade several cards with several thousands in CL, but they gave me an opening $300. that was over 2 years ago.  I have never missed a payment and have only improved my score since.  I have used it rarely after the first year because I could tell they were doing anything for me.  I only keep it open for a credit line.

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Apr 06, 2017
Very bad company
Anonymous Cardholder

They are not a good card to get

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Feb 23, 2017
Anonymous Cardholder

This card is not only so high on interest but their minimum due is to the roof , let's say you owe $1,000.00 your minimum is about $200.00  that's insane . I already close this account and trying to gte rid of it ASAP 

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Dec 09, 2016
Anonymous Cardholder

I was just going through my credit cards and noticed that my Valero card expired six months ago and I never received a replacement. I called up customer service and was told that since it was not used for several months prior to the expiration date, they didn't send out a new one. The account is still open but inactive. I was told that in order to re-activate it, they need some financial information and needed to do a hard pull on my credit. I told them to forget it since the lousy $300 credit line is not worth a hard pull. The only bad things about losing this card is the payment history and the cash price for paying with credit.

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Valero Credit Card