When you purchase something with the card, go online and pay it off in the next day or so. When the statement generates, you will see your combined 2% cash return on purchases and the items you have paid off during the statement cycle. The reviews about not receiving the cash back, or poor customer service, I suspect is the card holder error and not Citi. Being a card member since 1993, I have never, ever, experienced issues with Citi.
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Most Helpful Negative Review
I have a credit score of 816 and got a instant approval for $9400. I got this card to use for my business and have had it less then a month but they have stopped it multiple times for fraud...there is no fraud I'm just using it...stopped it 3 times just in the last 24 hours. The customer service is rude on the phone and I never know if its going to work because they keep putting fraud holds on it. I've had the card for 3 weeks and have spent and paid $15,000 and have a zero balance. They are still rude on the phone...and here we go again... 4th fraud email just came thru...this is now 4 in the last 24 hours. Now time for another 30 min phone call to get it taken care of... I regret the credit inquiry and I regret getting this card... I think I'll just go back to using my discover. The main purpose of this review...which I never write reviews... is the HORRIBLE customer service.
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Data Created: February 02, 2015
Note: Sample data consists of Credit Karma members who hold this card.
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