Card was excellent until I was alerted by their fraud department of a slew of fraudulent charges. Unlike other credit cards, and despite the fact that their own fraud department flagged the charges as fraudulent, they will not remove the charges until their several month long investigation has completed. This means that you have two choices -- either pay for the fraudulent charges up front and hope that you get a statement credit at some indeterminate point in the future, or take a hit to your credit score, risk accruing additional interest charges on things you did not purchase, and accept a lower limit for your own spending. I've never had a credit card handle fraud in this manner. Typically, the charges are provisionally removed with the caveat that if their investigation turns up anything uncouth, you'll be liable. Then a few months go by and you'll eventually get a letter, "Yep, that was fraud. You're good." Not here. Buyer beware.

Has unrealistic application standards. If an almost 700 credit rating doesn't get you in nothing will.

I transferred a balance to this card and paid the transfer fee at the time. After about 19 months my credit was lowered from $15,000 to the balence transferred my credit score took a hit of 61 points. But, that’s not the best part, I paid the card off in full and I had an email of a charge for $29.90. Knowing I hadn’t charged anything I called customer service to question the charge. Well, Citibank tried to charge me for RAISING my APR and another $19 fee for my balance transfer that I already had paid. Who does that. Stay away!! This seems very shady to me. Also, please check all of your purchases every month.

I signed up with a promotion if 0% interest for 18 months and a $200 credit after spending so much in a period of time. I did. However, I never was given the 0% interest and when I inquired (twice) it was never resolved. Why would I use a card that offers no benefits and doesn’t have any helpful customer service. I have never had this type of poor service from any other card I have. I might add that the customer service reps were nice but never able to offer any help.

I applied for the citi double cash card a handful of time for the everyday rewards, my credit score is above 700 and my debt to income isn’t high. They deny me every time. I call and thats when I run into their horrible customer service. The first person I talked to told me she couldnt give me any information to why I was being denied and transferred me to another department where i was on hold for 45 minutes just for them to hang up on me. Wait of time and energy

They started me out with 18 months of 0% Interest on purchases. Recently they gave me 8 months at 1.99% interest. They also help me settle disputes on some merchandise I purchased that was junk.

830 Credit Rating. Pay all cards off every month. 100,00.00 credit line with Double Cash Card.

I had this card 10 minutes activated it through their app. I tried to add it on Apple Pay never received a text message for the code so I called and got the code and it never activated. I called the Citi 800 number got transferred to the fraud department answered all their questions got told they couldn’t verify my account and that they needed to send a letter to verify me with a code on it. I told them that I didn’t want the letter and to cancel my account and then they told me that I had to receive the letter before I could cancel the letter. Yes you read that right I had to receive the letter before I could cancel the letter and cancel my account. I said you can’t make this up. Will be cancelling as soon as I can. Already proved I don’t need this card or trouble in my life.

It’s great that it’s accepted throughout Europe which I didn’t know my other credit cards such as Discover, Capital One, etc would not be recognized abroad. I used this card firstly as a balance transfer card to lessen the interest I was paying out for carrying my balance on a different card. I was approved and haven’t had any issues. I never carry a balance on this card anymore since paying off the original total but for some reason now after having it for a couple years they will not increase my credit limit at all. My credit score has since then, skyrocketed, yet they will not approve any request I make for a limit increase so I don’t understand that at all. Overall, it’s an average card that has its perks but it has just as many negatives.

Never had this with any other bank or even close to this terrible customer service, only keeping it for the credit history but no longer using it, even asked to change to another credit card and they said it's not possible and I'll have to cancel the card and apply for new one, other banks switching cards done in a minute and without loosing the credit history.