This card is great. I use it as my catch-all card and pay it off monthy. The APR is high, but when you pay in full every month this is not an issue. Just be aware that Capital One does a triple pull on your credit (one for each credit bureau) when you apply.
On May 8 I was browsing through my reward points looking at pricing for a potential vacation. I was doing some comparisons and mistakenly clicked to redeem 44,000 points with JetBlue. Immediately after I realized my error I contacted customer service at capital One to alert them of my error. In conversation with the level one rap they understood my concern but we’re on able to assist. I then requested to speak to a manager and was transferred accordingly. In conversation with the manager he stated that there was nothing he could do to correct the issue. When I asked to speak to his manager he claimed there was no one higher than him then I could talk to. He was a little rude in his tone and suggested we contact JetBlue directly. I contacted JetBlue and the rep was sympathetic to the situation and simply stated that the points could be returned to capital one and that a simple email from the points department to JetBlue is all that would be required. I then called back to capital One and spoke to a new rep who stated that my concern would be escalated to the appropriate team and a review would take five business days. I received a call back this evening May 13th and again explained the situation to the capital one rep. Once again our request to have the points returned to our account was again denied. I again requested to speak to a manager. In conversation with the new manager she was unwilling to write a simple email as I requested to JetBlue to resolve this to which I feel is unfair to me being a valued customer. I am very upset with the situation and the lack of customer service capital one has provided thus far. Your company needs to review their policies to be more customer centric. When errors are made there should be provisions to help the customer. I will be taking this matter to the Better Business Bureau and other social media outlets.
These reviews were written by current and former cardholders in the last year.
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Data Created: February 02, 2015
Note: Sample data consists of Credit Karma members who hold this card.
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Great card. Never have any problems
Bad customer service,unethical practices
They don't list the expiration date of balance transfers on your statements delibebrately so you'll miss the date, this is the only card I have ever seen do this. You will never get a credit line increase and they will alwayws invent a new lie why you didn't get it. It's a ripoff to pay a $95 fee , the miles don't add up
My favorite card of all time!
Love, love, love card! We make sure we use it for really large purchases like dental charges and the down payment for my Mustang! We have managed to save a nice amount of points for our next big vacation. And contrary to some of the other reviews, I have had excellent customer service!
I have had this card for several years ... the only one I use pretty much ... as I get the most points for everything and anything ... I have spoken with customer service several times .., and they have always been very professional and nice ... even when I have called and possibly haven't been the nost professional! I give them 5 stars and 👍🏼 ... I was very surprised to see such negative reviews of them...
Laughable
never ever ever do anything with Capital one people. All the positive reviews are paid for through Reputation Defender. The negative reviews here contain things in the "should never happen" category. It says, 50,000 points, well, yeah but ONLY if you drop 4k in three months. Then look at the interest rate, then LOOK at the reviews that TELL YOU, CAPITAL ONE CHARGES INTEREST ON BALANCE THAT HAVE BEEN PAID IN FULL.
No amount of Jennifer Garner is going to make do business with these a$$-hats. Run.
Customer Service horrible? Of it is, this is the McDonald's of credit card companies. Sure, you can eat, but you'll wish you just stuck your finger down your throat and ran.
Dang. Somebody doesn't like cap 1
Terrible Customer Service
Capital One is very slow to update your balances with the three credit bureaus, which impacts your score negatively. Their customer service reps are useless.
They have reported mine on the 3rd of every month for 3 years.
Straightforward User Interface and Exper
Easy to Use. Redeemed my 50K bonus points and used it for return ticket.
Excellent Card
This card is a must have, please do not listen to people about poor customer service. I have been an Capital One customer for 17 years, I am 44 years old. Many times I believe customers call with poor and disrespectful behaviour and expect people to be polite and kind and take abuse. They are a professional Bank and have a long history of helping people with all kinds of credit profile. Some bbn of these comments are too personal and one sided. In just 1 year of spending I have accumulated 256,000 miles. I dont have enough good things to say about the Venture card, absolutely no other card offers you that kind of 10% discount and allow you to choose whichever hotel or airline to spend your rewards.
I just have one word to say to this card
**** the capital one !!!!!!
Rather than posting unhelpful comments like this, it would be helpful to the rest of us if you could tell us WHY you think it's so bad so that we can then decide if we should or should not consider getting the card. But comments like yours are helpful to no one - just saying...
Sally is illiterate and uneducated. Why represent yourself in this way on a forum people are trying to communicate useful information.
That's four words.
Amazing Miles Program
This card does wonders for me. I'm currently a college student who goes to school 1700 miles away from home so I'm constantly flying. I've had this card for almost 2 years and haven't had to pay for a plane ticket out of pocket since. I highly reccomend if you plan on paying it off in full (or close to) each month since interest rates are high, even for someone close to an 800 credit score.