Jul 17 2020
Excellent customer service
Credit Karma Member
CapitalOne worked hard to help me stay on track. They were not pushy or rude, their communications were always informative and encouraging. Even though I fell behind and ultimately they had to close the card, it wasn't their fault. And they contacted me later to offer a resolution - pay off the debt for a lesser amount. That's not the best option for one's credit score, but it's sure better than having a long-standing, overdue debt.