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Space Coast Credit Union (SCCU)

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2.3 out of 5 stars
3 Reviews

From Cardholders in the last year

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ADDITIONAL RATINGS YOU MIGHT FIND HELPFUL

Application Process

3 out of 5 stars

Customer Service

2 out of 5 stars

2.5 5
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These reviews were written by current and former cardholders in the last year.

Jul 06, 2016
CARELESS INCOMPETENT PEOPLE

It has been days 10 since I paid off my car and you do not release the lien. On 06/24 I called to get pay off amount and best method of payment. After 15 minutes on the phone the lady was UNABLE to find out the pay off amount but insisted that I SHOULD NOT bring cash because a cashier's check would have the same treatment, THE LIEN WOULD BE INSTANTLY RELEASED, she actually convinced me NOT to bring cash. AFTER I paid I am told it will take 10 days, AND THAT I SHOULD HAVE BROUGHT CASH! I called many times, do you care? Today is the 10th Day and guess what? NOTHING. I had to put all this money up in advance and they are treating me like a criminal, this is the SECOND CAR LOAN I fully pay off. UNBELIEVABLE. You say it is the state of Florida that is slow, THIS IS NOT TRUE, I paid off a loan with CHASE and it took 3 DAYS to clear the lien. I keep checking my vin on the FLDHSMV and your ridiculous name still shows on my car lien.

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Feb 12, 2016
Anonymous Cardholder

That I love it and have had no problems with it.

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Jan 25, 2016
God help you if you have checks stolen.
Anonymous Cardholder

They apparently have a phone system that allows them to add your number so you can never reach your contact again after the initial contact. The rep won't answer and the only option is to redial their extension upon which it responds :"I don't recognize that extension". I've tried twice to get another human and all they do is transfer you to the same extension. Tries to reach rep many times a day for weeks. 

They will NOT provide sufficient information to file a police report in the appropriate jurisdiction. So, it's a catch-22 because the paperwork to be submitted requires a police case number. They're probably just running out the clock - I'm sure theirs some limitation on when I file the forms.

Five weeks now and still have no refund... Will be going to the FL State AG and any and all regulatory agencies. I will request puntive damages to be awarded to Wounded Warriors. I've done this twice before and have letters of apology and CHECKS! Actually looking forward to the swift justice.  

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Space Coast Credit Union (SCCU)