I never thought that I will be approve for this card, because I have other 3 GE cards (Chevron/Texaco, Wal-Mart & JC Penney) but they approved me for their Visa version with $1,000 CL! All this with 12 hard enquires in the last 4 months (all approvals) read my profile for more info...
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I received a new card in the mail today, assuming my old one was close to expiring, I went ahead and activated the new one. When I went to destroy the old card, I noticed it didn't expire until 2015 which I thought was strange, so I called customer service. The first woman I spoke to was helpful and said that the card was reported lost or stolen on Aug. 30 and she would transfer me to the lost/stolen card customer service for more help. "Eddie" from that sector was a total ******. Over and over he kept telling me "well, unfortunately there is nothing else we can do for you" and "well, you have your new card, just use that one." I never called to cancel my card or report it lost or stolen. I live alone and I have never left my wallet or lost it. He then proceeded to put me on "mute" several times where I could HEAR him talking about me to co workers, and would not answer any of my questions. I wasn't even raising my voice at this point, I simply wanted to know how someone could call and cancel my card. After about 10 minutes with "Eddie" I asked to speak with a supervisor. He then tried to argue me that he "didn't have a bad attitude" before abruptly transferring me. The supervisor was a little more helpful in trying to explain things, but that she "couldn't tell me the number that called to cancel my account" (through their automated line) but that it wasn't a number associated with my account or even from the state I live in. She then tried to compare her nondisclosure to Doctors and HIPPA rules. I had to remind her that I could walk into my doctors office and ask any information about my own file and they had to tell me, much like MY credit card account. Then she went on to tell me it actually isn't illegal for someone to call a credit card company and pretend to be someone else. It only becomes fraud when actual money is involved! Pretty sure I'll be paying off this card immediately and taking my services elsewhere!
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