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Fifth Third Bank Platinum MasterCard®

Approval Odds

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1.9 out of 5 stars
7 Reviews

From Cardholders in the last year

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Application Process

3.5 out of 5 stars

Customer Service

2.5 out of 5 stars

2 5

These reviews were written by current and former cardholders in the last year.

Oct 22, 2016
Fees, fees, and more fees.
mellochordant Cardholder

I opted for paperless statements.  I was told that I would receieve a notification when the payment was due.   There was no notification; instead there was a $35.00 fee, the first fee I have had to pay in over 15 years.  I tried to resolve the issue but their customer service is script-laden and monotonous.  Since the fee wasn't going to be reported as a late fee, I just paid it and moved on.

Just recently I tried to use the card to pay at a automated parking garage.  The machine which processes the parking ticket kept my card.   I called 5/3 Bank and talked to customer service.  They told me there was a $10 charge to replace a lost or missing card.   My experience has been that most major banks will give you a one-off free replacement card, because, life happens, and cards do get misplaced, stolen, or even eaten by machines.  But no, the good people at 5/3 Bank won't have any of that.   You pay the fee because it costs them money to mint a new card.  Never mind that you have been a good and loyal customer.     

I have no respect for the way they do business.   They make no effort to build positive client relations, or otheriwse good feelings towards the company.  Their attitude is simply; Give us the money (and shut up).

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Jun 14, 2016
Anonymous Cardholder

got  aproved with 686 TU  for  $2k  limit  but  was  pre-approved offer

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Jun 01, 2016
Not modern. Needs much improvement
Anonymous Cardholder

I have a credit card with them with a $300 limit. I have had it for over a year now. They do not do automatic increases. You have to do a hard pull on your credit report every time! You cannot access any info online unless you have a bank account with them. No online payments. Takes forever for a payment to post to your account. I have good credit and 3 other cards with huge credit limits. No late payments at all. Yet, if I want to increase my limit, I have to do a hard pull. I realize other cards have you do a hard pull but many do automatic increases using soft pulls for customers who have good credit and are never late on payments. Not happy with Fifth Third at all. Capital One is MUCH better.

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Apr 14, 2016
SagiOhio Cardholder

signup was tedious and online banking is old and antiquated.

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Apr 14, 2016
SagiOhio Cardholder

cant do anything online. not initiate a transfer or any thing just lousy old system.

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Feb 27, 2016
this is a antique and they really don't
Anonymous Cardholder

Since I cannot pay my bill on line I have to wait for the paper bill to arrive via snail mail. However... sometimes the paper bill never arrives and of course if you miss a payment you know what happens to your credit. Worse than that, Is that I cannot even access a site to see what my current bill is. I am going to pay it off and then cancel the card. It has no value for me.

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Nov 29, 2015
Great card, great benefits
Anonymous Cardholder

I've had my 5/3 Mastercard accounts for years, as they used to be the provider for my credit union. When the CU relationship ended I kept the 5/3 cards because I get points worth 1% cash back, free cell phone insurance and truly massive credit limits. I pay no annual fee and have a low interest rate (though this doesn't matter since I pay off my balance every month).  Would much rather do business with 5/3 than, say Capital 1, because I don't want to support loud-mouthed blowhard Alex Baldwin :).

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Fifth Third Bank Platinum MasterCard®