Chase Sapphire® Card Reviews

After opening a card to use in connection with my AMEX Platinum card, I redeemed my points to book a hotel room.  Little did I know that I was assigned the worst hotel room in the building room - mildew and all for over $400/ night.  I tried to get a refund and Chase kept me on hold for over an hour - 2 different times.  No refund.  Points gone.  Vacation ruined.  I hope no one falls in to the same trap that I did.  This card is a fraud.  

AMEX always advocates for their customers.  Chase could care less.  DO NOT FALL FOR THIS CARD.  Worst experience ever.  

Rewards aren't bad, but the best part is that Chase actually gives you a chance with marginal credit - when I applied I was in the lower 600's.  After talking to them and verifying some info I learned that I was approved.  I expected some crappy CL like $1000 or something, but got $9,000 instead!  Chase is in a war with AMEX so now is the time to apply!

If you are paying yealry fee of $450, you demand good cutomer service.

Their website needs improvement too.

If you redeem for airlines, you still have to pay additional to get assigned seats ahead of time.  You're better off getting a credit card directly through the airlines

I just had the worst experience ever with this card.  I have been with Citi for 20 years and was recommended by a friend to try this card.  I signed up and was very excited about the 100k point offer, the rental car coverage and the access to certain airline lounges at international airports.  Since I was traveling overseas with my family, I asked the Chase rep about the Air France lounge at JFK.  She said that the card worked with that lounge and I could bring my family in with me assuming there was room.  I was excited to get the card just before the trip.  I arrived at the Air France lounge in Terminal 1 at JFK and spoek with the receptionist.  She said they don't work with any credit card companies but I was free to purchase 6 day passes for my family at $50 each.  I told her she must be wrong sicne the Chase person had told me I could get in.  The receptionist said that Chase was wrong.

I then called the Chase Sapphire Reserve phone number and the rep explained to me that I need to receive a separate card to get into the lounges (news to me) and that if I wanted to get into the Air France lounge, I could pay the day fee (which totalled $300) and they would reimburse for $100 of it.  There must be an agency you can call for false advertising.  I can't believe that they get away with this stuff.  I couldn't blame the rep since they have no power to fix these things but I immediately called the cancellation line and told them I can't believe that this is the way they treat customers.  Stay away from this card.  It is a total scam. 

This card is my go to card when used in conjuction with my freedom card I accumilate plenty of Points. When i call in i get someone on the phone without going through a menue and they are very helpful!