BrandSource® Credit Card

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1.3 out of 5 stars
9 Reviews

From Cardholders in the last year

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Application Process

2.5 out of 5 stars

Customer Service

2 out of 5 stars

1.5 5

These reviews were written by current and former cardholders in the last year.

Mar 31, 2017
Literally your worst nightmare
Anonymous Cardholder

KEEP COPIES OF EVERYTHING!! I have been a customer for two years and after having my first sucessful CS interaction I call to follow up today and it apparently never happened. Logic is a lost concept and common sense is as rare as a rainbow unicorn. Keep records, yes, even if it means recoding a manager saying what hes promised... I was promised a best buy match and find out it was not honored and between the store and the credit department it cant be rectofied so im spending time and money in the end. avoid this card, avoid the store and avoid their products!! I purchased appliances and the dishwasher flooded my kitchen on three separate occasions that took 6 months to finally repair because I had to fight everyone on everything and its sad. I will be contacting district management, going to social media, contacting BBB and visiting the physical store of purchase today. if you looks into its ownership you can see the entire umbrella corp is garbage.

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Mar 03, 2017
Avoid it.
Anonymous Cardholder

I had this card through Orville's appliences. The date payments are received can be variable after they are electronically taken from an account. I had late fees for a payment paid on time electronically (verified by my bank) but counted as one day late by Brandsource. Not impressive, potentially a means that they make their money. 

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Feb 26, 2017
Great starter card
ZaneP Cardholder

Just another credit card for people with poor credit.

Applied for the card and they gave me a ridiculously high credit limit. I used a portion of it for the 12 month no interest financing in store.

I've been able to contact customer service with no issues.
I've had no issues paying my bill. I always pay by phone, for reference. Payments always post immediately.
No issues verifying my identity, even without the account number.
No surprise charges.
The bill arrives in my mailbox every month on time.
No (unexpected) "hits" to my credit. Though the in store associate (not affiliated with BrandSource) lied about the application and said it wasn't a hard inquiry, which it most certainly is.

Only problem I had was registering the card for online account management. It had to be done on PC, the site didn't work on mobile.

Overall, it's a good stepping stone from a secured card. The necessary credit score to qualify is very low and the available credit line they give you is really pretty ridiculous (I got $5,500 with a reported income of $20k) so that can big a big boost for your credit score if used responsibly.

But no rewards system and high balance requirements for "no interest financing" in many stores makes this card more of a coaster than anything else.

I only got it to build credit history and dilute credit utilization, and for that specific purpose, I give this card 5 stars.

Like I said, it's a credit card typically issued to people who can't manage credit. Take these negative reviews with that in mind.

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Jan 27, 2017
Customer Service Impossible to Reach
Anonymous Cardholder

I'm traveling, but need to speak to Brandsource Customer Service.  I Called the 800 number, have been mis transferred three times, but on hold twice, and I'm in minute 26 still listening to their horrible hold music.   I feel like I'm trapped in customer non- service hell.   Honestly, not worth the hasslez

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Dec 21, 2016
Won't receive bill
Anonymous Cardholder

For months I've been trying to get the actual physical card for my account and/or get an actual bill. The card finally arrives after 3 months of bothering them and explaining to them on a recorded call that if I don't receive a bill and don't receive a card, I can't pay the bill. This was after they "couldn't verify my identity" and wouldn't tell me why or how I could. Just that they can't and won't. Well, my name ends up spelled wrong on the card and I'm unable to register is online (possibly for that reason, possibly for some unknown reason). I end up calling them, paying the balance, and closing the account. I don't need that.

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Sep 06, 2016
Applying was as harder that it should be
Anonymous Cardholder

I was submitting an online application and was given bad instructions on what I needed to do to verify my identity.   The application was for BrandSource Credit Card and they sent me to Home Depot.  Where I was told there was nothing that they could do to help me.   Then when I called back, I was told to go to the nearest affiliated retailer and was there over 30 minutes.  Simply ridiculous!  I have had Citibank cards in the past and this really soured me towards their products as their customer service skills are horrible!

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Jul 06, 2016
Anonymous Cardholder

This card was provided to us through an appliance store. We remodeled our kitchen and bought new appliances. I set up automatic payments and paid the card OFF IN FULL in one year with no interest. Months later we received a bill for a late payment. We called the 1-800-number and after arguing they subtracted the amount as they noticed it was their fault  

Fast forward several more months: we are in escrow buying a NEW house. Our credit has a hit from BRANDSOURCE CREDIT.  Do not use this card  

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Feb 26, 2017

Hard inquiries stay active for two years.
I don't know who you went through for your new house, but my bank uses Experian for their credit checks. And from my experience, Experian is fraught with errors. My Experian report also reflects two inquiries from BRANDSOURCE, the original one at application time and another one dated months later. Also inquiries from mortgage companies that only appear on Experian. Experian also holds on to accounts I've closed out nine years ago claiming they're still open, so I'd blame them before brandsource.

My Experian credit score is 200 points lower than my other two. I hate Experian.

Jul 05, 2016
Anonymous Cardholder

Cant make payments. Please dont bother with this card

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May 03, 2016

Currently 19, got this credit card to make purchases for furniture, appliances and etc for a house in a few months, just to find out that NO stores within a 100 miles radius of me accept this credit card anymore, YET on the store locator that shows what stores accept it. NONE of them do but a camera store. Failure to update their stores that do financing through them has caused me much aggravation and wasted time of this card. Half of the bussiness listed on the accepting store locations didnt even exist anymore there when i drove to them or when i called said stores, they said that bussiness ended there years ago.

Completely unprofessional company and worthless card.

Getting rid of it tomorrow. 

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BrandSource® Credit Card