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Prepaid Visa® Classic RushCard

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1.0 out of 5 stars
2 Reviews

From Cardholders in the last year

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ADDITIONAL RATINGS YOU MIGHT FIND HELPFUL

Application Process

3.5 out of 5 stars

Customer Service

2.5 out of 5 stars

1 5
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These reviews were written by current and former cardholders in the last year.

Aug 02, 2016
LOYAL HOLDER 11 YEARS-CANCELLED ACCT
Anonymous Cardholder

I have been a Rushcard member since 2005. I was calling to request a courtesy to waive the monthly so I can be able to withdraw exactly $100 from an ATM because my balance was around $95. The customer service rep stated that they would need a supervisors approval. I was placed on hold for less than 30 seconds and the rep came back and said NO WE CANNOT DO THAT. I HAVE NEVER CALLED FOR ANY COURTESY IN THE 11 YEARS. The customer service rep asked to place me on hold to see if she can speak to another supervisor. After being on hold for 15 minutes she came back and said I can give you a $5 courtesy. She was very polite but I could tell that she WENT THROUGH HELL with a supervisor for that approval. There should be protocol and procedures when dealing with accounts. I have been a customer for over 11 years BUT I HAVE EMPTIED MY ACCOUNT TO $0 AND CUT UP MY CARD. After never requesting anything out of the norm, just one experience and a customer has been lost. Considering the monthly fees I have paid over the last 11 years. $785.40 which is only 0.75% of the $5.95. LOST LOYAL CUSTOMER.

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Feb 24, 2016
Rushcard is a horrible alternative..
FranklynWebb Cardholder

I have had Rushcard a year and a half now, and I always hated the fact that whenever I needed large sums of money off my card it was an impossible feat and the customer service sucks. The only positive is the pay 2 days earlier, which is good and even with opening a new bank account I still had a portion of my pay check going to Rushcard for this reason. But after today I'm done with them. As stated it's been a year and a half that I have had this card, but this morning I get a text saying that my card is blocked. I called in to unblock it, they say my card has been compromised, with no explanation as to what the compromise was. Then they say in order to remove the block I need to send a copy of my social security card, ID, and bill. Now if this was a new application that's one thing, but to hold my money hostage for a week for me to send in verification documents to verify I am the one that has had this card for 18 months is just outrageous. And of course this comes right after my pay day so I have no choice but to comply or lose 2 weeks pay, but I plan on closing this card and seeking another alternative. This is simply ridiculous, I would never recommend them.

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Prepaid Visa® Classic RushCard