After initially getting the 7-10 day review message upon submitting the application, I immediately checked the approval status link on Barclaycard's website, and it said "denied." I then called their credit department and spoke with an analyst who verified some information from the application and asked some questions about income and an old charge-off account (that has been paid in the past year). I was then approved. My credit scores are TU 694 FICO (Not Vantage Score), 655 Experian FICO, and 673 Equifax FICO. For comparison purposes, my Vantage scores here on CK are 20-30 points higher (700-710). The only report they pulled was TransUnion. As important with the Ring Card are balances-to-available-credit, and mine are under 5% on my accounts, so I was fairly confident this would weigh in my favor in contrast to my average credit scores. I have 2 new accounts opened in the last month as well, and my TransUnion hard inquiries in the past month just prior to applying were 2 (6 total over 24 months; 4 were from April 2015). Also, my approval odds here on CK were "fair" and when clicking apply I got the pop-up window saying "your odds for approval for this card are low."
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I had wanted this card primarily for two reasons: The 15 month 0% APR balance transfer offer and the no balance transfer fee. I went onto Barclay's website, double check to ensure the offer is still there, then applied and was approved immediately.
When the card arrived, I went to apply the balance transfer only to discover it didn't exist. I contacted customer service who insisted that I misread the offer until I pointed out that the offer is still visible on their website. They tell me they will create a support case for me. Anyone can probably guess what happens next. I contacted them back after one week asking for an update and they tell me they're still researching, but they'll make a note I called. I asked how long will researching take and they state 7-10 days.
So I contacted them back after two weeks asking for an updated and, literally, the same line is repeated. When I pressed asking why the length and utter lack of any updates, the representative can only respond that they're researching. I ask to close the case figuring it's not worth pursuing anymore...and I'm actually told they need to put in a request and have the department contact me back just to close the case. So whether I'm opening a support case or wanting to end it, it seems I need to wait an indeterminable amount of time for Barclay's department to contact me to do either one. What awful customer service.
Honestly, nothing else about the card is particular notable. It has benefits that are more or less the same as every other credit card, it has its gimmicks that are mostly useless, and it has the same bonus offers (well, when it honors them anyway). Had I known this issue would pop up, I would not have bothered to sign up for the card so I'm rather annoyed at taking the credit hit for something which I now have little use for.
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Data Created: February 02, 2015
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