APPROVED for 3000 limit on Costco AmEx business card. . Several years ago had financial difficulty but payments have been current for about 2-years. 71K income, plus I have a two year old business (corporation) in good standing. No balances carried on my credit cards, paid in full monthly. No car payment. Only debt is mortgage. Transunion 650, Vantagescore 779, Experian score 645 (I believe AmExp uses Experian). Four months ago I was declined based on an error in my report, I had the error removed and reapplied at the store and received instant approval. CreditKarma helped me identify issues and get them fixed.
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I've had this card for seven years and it's always been a nightmare of an experience when things go wrong. Customer service refuses to admit to mistakes and refuses to correct them. They blame the "computer" and act like they have no way to help if the computer doesn't allow it.
My story started with a late fee. My payment due date was on a weekend and I had previously set up autopay for situations like this when I may not be available to make the payment in full manually. I was surprised when I saw the late fee and immediately paid my balance and called to see if I could have the late fee removed. It was a $26 late fee assessed on an existing balance of $39. I explained that I'd had the card for 7 years and never been late once and the rep agreed and submitted a request to have the late fee removed. The system denied it. He was unable to or unwilling to tell me why it was denied. I spent an hour on the phone with an account supervisor and then an account manager. They were all rude and unhelpful. Fuming I went online to my account to set up autopay so this never happened again. This is when I noticed that I HAD already set up autopay, all my bank info was there and accurate, autopay was just turned off. So I called American Express back and explained that I wouldn't have a late fee if they hadn't turned off my autopay. The rep submitted a request and told me that the request went through and I should see the amount post to my account in the next 2-3 business days. 2 weeks later I check my balance and notice that there was no such credit. I called American Express again. This time I talked to the rudest rep of all who just kept telling me that the late fee was a valid charge and there was nothing he could do about it. Sensing I was getting nowhere with this guy and tired of his rude attitude that was making me angry I asked to speak to a supervisor. After 10 min more a supervisor got on the phone and I spend 5-10 minuted rehashing all the details of my problem. She said that all she could do was again try to submit a request to the system to remove the late fee but gave no guarantees. She put me on hold and came back 5 min later saying that the system denied my request. She was also unable or unwilling to tell me why. At this point I gave up, told her that my experience with them had been terrible and I was a extemely unhappy customer. The fact they claim their system is so ridgid and in no case can they override its parameters is utterly unbelievable. I know they can, they just refuse to. I've had worse account history with mastercard and visa accounts that HAVE reimbursed me for late fees when I call in. I've said that I would never use this card again before and then been suckered into using it because costco ONLY accepts americanexpress for some reason. However this time I shredded the card and all my AMEX cards. I'll pay with a **** check at costco or shop somwhere else if that's what it takes to not use AMEX. They are a terrible terrible company.
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Data Created: February 02, 2015
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American Express is the world's largest card issuer by purchase volume, catering to high-spending cardmembers around the world. American Express offers personal, small business, corporate, prepaid, and charge cards. American Express stands out in the credit card industry for its cardmember services, such as concierge service and loyalty programs, and its charge cards with no pre-set spending limit, such as the Centurion, or "Black card”, known for its exclusivity and elite features.
Headquartered in New York City, American Express is a global financial services company that provides financial products, processes transactions, and facilitates payment services to consumers and merchants. With its iconic Roman gladiator logo, American Express operates in over 130 countries around the world.
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