Kroger 1-2-3 REWARDS® MasterCard® Reviews

I was offered the card with a $75 statement credit promotion for opening the card and making a purchase; the terms of which I fulfilled.  To date I have not received that credit despite multiple calls, faxes and a complaint filed with the Consumer Financial Protection Bureau which is pending.  I wish I had read these reviews prior to opening the card as this seems to be the way they conduct business - in bad faith.  Kroger should take note as this will damage its reputation with its customers.

Same benefits as having a Kroger plus card (free). I've had this card for a year and a half and put a few thousand on it and in return accumulated around 30 dollars of checks to spend at Kroger as the perk of using this card. 4,000 dollars equals around 25 dollars in store merchandise Kroger checks. This was my highest interest rate credit card. I've never missed a payment. They raised the interest even more than my original 18.90% interest rate I was accepted with. I called and asked for them to lower it. The lady was not friendly or helpful over the phone and came up with this offer.. to reduce my interest rate to 17.98% for 6 months and then back to the 20 some percent they had raised it to after the 6 months was over. LOL!  So I told her I would like to make a payment instead and I paid the card off with 1900 dollars on the spot and I will never use this card again.

I had this card and all it was was lies! I never received anything more off of gas prices. The points that were accumulated were limited as to how and what you were able to use them for. They have been harassing and downright rude and disrespectful. I would highly recommend to not get this card. You will be sorry for it in the end.

You will gain NOTHING additional by using this card if you  already have a regular Kroger Rewards card.  It promises 3% on Kroger brand purchases but I have only seen minimal times where this applied for a few dollars in 3 months of using the card.  Additionally, and worse, the "Double" rewards points promised or 2% reward for shopping at Kroger is a complete misnomer - what really happens is that you get 1% back to your Visa and the other 1% goes to Fuel Rewards, BUT you get that 1% to Fuel Rewards by just using your normal Rewards card so you really only get 1% back for using your Visa.  If you're like me, you have at least 2 other cards that give 2-3% back for grocery shopping so this makes no sense.  I for one find this willful deception of loyal customers extremely disappointing.

The customer service is very rude.  The card gets denied for all kinds of reasons even after you get it registered.   Pretty much worthless.  I did get a lot of frustration out of it...of that's your thing!   Just stay away, go with a MasterCard.  

The 25 cents off per gallon sure helps out

I didn't get the 25 cents off gas when I redeemed 20 cents. 

I got my personalized card in the mail over two weeks ago and still can not use it, because somehow my SS got screwed up. I called customer service (which ALWAYS has "longer wait times that usual" as it says on the site) to straighten out the issue. First, the lady said she's not allowed to take that information... puts me on hold... then says she can take it. After giving her my SS, which I pray I don't live to regret, she says she can not activate my card via the phone. The info on the card and the site both clearly state to CALL or go online to activate. Well, after almost losing my cool, I said okay I'll go to the site.. where surprise, surprise, my info is not updated, thus leaving me unable to access my card and money. This almost sounds like a scam. I would really appreciate some assistance! 

The new update for this card suck. I wasn't able to pay any bills over the phone or online I put all of my money on one of these prepaid cards to pay a car payment and couldn't even do that. Customer service has you on hold for over 2 hours, nobody can answer any questions or give me any help. Do not bother with this. It's a waste of your time and money.

I got the card, activated it, used it at my Kroger gas station redeeming 100 fuel points. I got my regular 10 cents off per gallon BUT DID NOT GET THE ADDITIONAL 25 CENTS OFF PER GALLON.

I _did_ get the runaround when I called the credit card customer service. They said the Kroger rewards card people handled that and transferred me. The Kroger rewards card person said the credit card people handled that and transferred me back (stayed online to explain to the credit card person). The credit card person then said she had to get the fuel point people invovled. THAT'S WHEN I TOLD HER TO CANCEL THE CARD.