Ritz-Carlton Rewards Credit Card Reviews

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2.5 out of 5 stars
2 Reviews

From Cardholders in the last year

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Application Process

4.5 out of 5 stars

Customer Service

4.5 out of 5 stars

2.5 5

These reviews were written by current and former cardholders in the last year.

Feb 04, 2017
Free Night Certificate Not Honored
Anonymous Cardholder

I wish to caution those thinking about the Chase Ritz Carlton Rewards Card.  I was enticed by the two free nights certificates good at Tier 1-4 Catagory properties.  I attempted to use them on 6 (six!) different occasions and was told each time that only so many rooms are allotted at each property on any given night for these certificates.  The rooms were not sold out and there was availability of the most inexpensive rooms at each property on each occasion.   Ritz Carlton arbitrarily decides how many rooms to make available for the certificates, which expire in a year, are not honored by Ritz.  Wow, there is an $800-1000 ripoff, at least in my book.

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Dec 13, 2016
Anonymous Cardholder

I applied for this card five days ago, when i submitted i got the dreadful 30 day message at the end. I called the reconsideration line and they said they will let me know in writing and they cant help. Nevertheless, today i recieved an email saying i have been approved for an initial CL of 13k which is ok for starters. I have the sapphire reserve with chase(23K) and i have never had a bad experience with chase. I can't wait to use this card for airlines credits and hotel points. I called Ritz-Carlton and set up my account they were very helpful and generous. I wont be cancelling my Amex platinum because of the 5X airline rewards but this card hands down is perfcet for starwood customers that travel alot and stay at Ritz/Marriott family hotels. i was informed the three complimentary night stays can be redeemed at any Ritz/Mariott/Starwood in any town on seperate days which is convinent. Let me add that there is NO OTHER tier 4 credit card that if full metal like this one. It look like a black card and is full metal no plastic. Free breakfast and late checkout at ANY Ritz/Marriott hotels and $100 spa credit. 

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Ritz-Carlton Rewards Credit Card