HSBC Cash Rewards Mastercard® credit card

HSBC Cash Rewards Mastercard® credit card

Overall card rating

1.7
60 Reviews
from Intuit Credit Karma members

Most helpful positive review

Dec 01, 2019
Strange but good card
Credit Karma Member

The Hongkong Shanghai Bank has an interesting history. (They're actually British and started when Hongkong was part of the empire, long before they changed it to "Hong Kong.") Needless to say, they're huge in Europe and China. This was my fourth card, and they stunned me by announcing my approval with a $6000 limit, so it's actually a World Mastercard. My Discover and Quicksilver Visa started me at $1000 and Amex started at $4000, so that was quite a surprise. It only loses a star for two quirks: first, payment has to be set up using the website. Their app seems primitive--it crashed instantly at first, but I have a Pixel2 that just updated to the latest OS, so it took a couple days before an update came through that made it work. The other quirk is that they don't report to TransUnion at all, so my credit scores are forever off-kilter. On the plus side, while I had to use the app's messaging system to change my due date, they responded quickly and professionally. One other strange thing: this is the only credit card I've seen so far that has no invisible UV markings! Nevertheless, with the 3% intro cash back and cool look, I'm getting lots of use from my lucky lion.

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Most helpful negative review

Nov 29, 2018
The worst experience you will ever have
Credit Karma Member

I wish there was an option for ZERO stars. If you are even considering this card, PLEASE,, for the love of God VISIT THE HSBC FACEBOOK PAGE and read for yourself the horror stories including mine. This card is the worst mistake i have ever done. CreditKarma, you should be embarrased to have such a card in your recommendations. Do some research, please...they are a bad apple in an otherwise great site here.

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Member ratings

Application process
Customer service

All member reviews (60)

5
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1
49

Jun 03, 2021
CS no good, pocketed my rewards
Credit Karma Member

They will keep your rewards. No help in getting them back. They beat around the bush and transfer you to multiple CS reps. They tire you out until you give up. Closing this card. Rip offs!

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Oct 24, 2020
Do not apply for this credit card
Credit Karma Member

I apply for this credit card and was turned down with over 820 credit score, all 15 accounts on my credit bureaus are showing zero balance, never made a late payment in my life and was declined because inability to pay. How do you explained that? I make over $240k a year. Last year made $160k and they declined me. I am an American Citizen with a middle eastern name, maybe that could be the reason why I was declined. Anyways, my advised to you is not to apply for this credit card, you might get an inquiry for no reason.

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Aug 31, 2020
Not approved!
Credit Karma Member

I have a 736 credit score and didn’t get approved. Called to discuss my application and was transferred 3 times and were no help at all explaining the decision. After the experience I just had THANK GOD I didn’t get approved.

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Aug 12, 2020
Run away!
Credit Karma Member

Don't be fooled by the cash reward. Do not make the same mistake I made. 20min+ on hold, if you need to dispute a charge (specially a monthly charge- like gym membership) you have to call every single month. My gym stopped to charge the clients but HSBC keeps charging... Forget if you overseas and call to inquire an amount, they treat to cancel your credit card. It seems there is no staff. If the rewards are good, take right away and cancel or not use the credit card

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Jul 15, 2020
I used it for balance xfer
Credit Karma Member

I used it for small balance transfer. It had a long 0% APR (18 mos) which was plenty of time to pay off. However, I rarely use it because payment is so cumbersome. Activation process was a pain and the app is useless since you can view your balance but can't pay through it. At least I never could figure it out. I had to log in to website everytime (I could have used auto-pay but I like to have more control). They will probably cut me off for non-use, but they make payment so difficult I don't even want to use it, I rarely use it.

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Jul 02, 2020
they canceled my card for non use
Credit Karma Member

asked them to reactivate. no response. only $2500 credit line, but didn't want it to effect my 817 credit score.. Bye .. wont see my business again

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Jun 26, 2020
Worst experience
Credit Karma Member

everything about this card was disappointing. the website interface and user experience was terrible. hard to use, hard to navigate, hard to understand, hard to setup payments, hard everything. i cancelled it as soon as i could.

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Apr 13, 2020
dont believe Credit Karma on HSBC
Credit Karma Member

after saying "excellent chance" they only approved me for 1500 and not for 0% int which it stated which i was looking for. they approved me for 16.99. go with citi, they give you what they advertise. also, hsbc application process was long and detailed. i got citi card within a minute, easy peasy.

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Mar 31, 2020
eh
Credit Karma Member

I've tried appling to this card 3 times, application was dennied because they couldn't verify my identity. photo copied they my ID give they my social # and for some reason they still couldn't verify my identity smh.

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Mar 27, 2020
Love This Card
Credit Karma Member

I get great points, and I use this card everyday and pay the bill in full bi weekly. The points make everything. You need to use a website to make payments since the app doesn't have that feature unless you have a HSBC account. The points totally outweigh the issue of having to pay on a website and not an app. Also I've never had any iasues with customer service.

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HSBC Cash Rewards Mastercard® credit card

HSBC Cash Rewards Mastercard® credit card

HSBC Cash Rewards Mastercard® credit card

HSBC Cash Rewards Mastercard® credit card


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