The Hawaiian Airlines® World Elite MasterCard® Reviews

Approval Odds

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2.0 out of 5 stars
4 Reviews

From Cardholders in the last year

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Application Process

3 out of 5 stars

Customer Service

1.5 out of 5 stars

2 5

These reviews were written by current and former cardholders in the last year.

Jun 14, 2017
They did OK by me....
Dhani76 Cardholder

Wanted this card for some time, as Hawaii is my location of choice for vacations. Received the invite to apply as a pop-up while booking tickets and was instantly approved. Score was in the mid 600s at the time. CL $1500 but I will take it. Received 35,000 bonus miles plus a 50% off companion ticket. No complaints.

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Apr 12, 2017
Don't get a package 'deal'
Anonymous Cardholder

Got this card for free baggage and double miles..  Booked our flights on Hawaiian Air and they ask if you would like to add a car, which we did... LOST ALL BENEFITS and added an additional "TRANSACTION FEE" of $200 for any changes.. they never once say you are leaving Hawaiian Airlines, all webpages have their logo and email confirmation has their logo BUT it is not Hawaiian Airlines.  Called and wrote emails to try and get them to give benefits and at the very least start warning people that they are leaving Hawaiian Airlines website, BUT all emails and call say it is my fault for not knowing somehow?  Totally dissapointed.  Do not get this card.

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Feb 11, 2017
Miles are useless!
Anonymous Cardholder

This used to be a good card... Until Barclay took it over a few years ago. Not only did they raise the annual fee, but you can't even find a ticket for under 42,500 miles!  I want to use up my over 80,000 miles so I can get rid of this useless card, but I can't even find 2 flights to Hawaii from Las Vegas for this many miles! Terrible card!

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Oct 24, 2016
Terrible customer service.
Anonymous Cardholder

This has been by far the worst experience I've had with a credit card company, and possibly any company - ever.  They sent me a card. It was compromised BEFORE I received it, so that by the time it arrived it was shut down. I asked for a new one. It took forever. During the time I didn't have a card they charged the one time annual fee. I owed money before I had a card that worked.  Every time I called they struggled to find my account, to figure out what happened, etc. They reported me as late on the bill they sent before I had a card I could use. Then, because I was so frustrated with them, I cancelled my card and paid my balance in full. I asked at least three times if they were SURE I was paying everything off. They said they were. 

Then, boom, I got a bill with a balance of about $50 the next month, with the card closed. 


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The Hawaiian Airlines® World Elite MasterCard®