Chase Sapphire Preferred® Card Reviews

According to a Chase representative, Chase Travel is handled by a third party. "Chase Travel is not really Chase" - Chase representative. They do not accept and correct their mistakes, instead they push the responsibility onto others. I lost over $2000 because of Chase. I booked 2 round-trip tickets through Chase Travel. There were issues with my flight, so I called Chase Travel for a solution. The representative offered and cancelled my entire flight and said that I have airline credit for those 2 tickets. Chase Travel sent me a "Cancelled Flight Credit Voucher" containing my airline credit amount, confirmation code, and itinerary number. However, when I tried to book, I could not use those credits. From then on, I spent 5 additional days in another country and over 200USD worth in phone bills from calling Chase. The following are the outcomes/responses/actions that occurred during those 20+ hours of phone calls: Chase would tell me that my airline credit is with the airline, therefore I need to book directly through the airline. I called to book with the airline, but they told me that they had no record of my credit and that these credits should be handled by the third party (Chase Travel). I called Chase back, Chase calls the airline, and the result is that my credit wasn’t approved (?) even though I received an official email voucher. I tell Chase it was their decision to cancel my flight (my party asked for the best solution to the missed flight and this was what Chase provided) so the responsibility should be on them. Chase tells me they need to check their recordings and investigate the situation, I tell them to call me back when the investigation is done, they never call me back. I called a couple more times to look for an immediate solution and one representative said they can fly me home the next day for a flight costing 2000 - 4000USD. I hung up and called again, a different representative said there is no flight until 3 weeks later. I hung up and booked a separate flight home by myself and went to a Chase Branch for assistance. I was informed there is nothing they could do except to make a call to Chase Travel and file for Chase Escalations. So we called Chase Travel for 2+ hours at the office and was told that I had made a call to them on a date that I did not. Then, I was told that the airline credit should have been refunded. When I said it was not, the representative said it is in the process of being refunded. I told her to give me information to check on that, so she said she will contact the ticketing department and put me on hold. I asked her to call me back when she has the confirmation about the refund, but she never did. The escalation was then filed, but it was the same exact thing that had been happening over my 20+ hours of phone call - they told me to contact the airline. I called the airline again because Chase Escalation’s representative was giving me attitude for not checking again, but the result was the same – the airline had no record. I called Chase Escalation to give them the update and now they are ignoring my calls. Before the escalations, there was also no record of my case. I had asked about call-back numbers, case numbers, names, but Chase would tell me there is none of that. I cannot contact them to follow-up. It has been over a month and this issue is still unsolved. Chase is great if there are no issues, but if there is… good luck.

GREAT CUSTOMER service, they gave me an amazing line of credit, I am very happy with this card and I had to call customer service twice so far and both assisted me in taking care of my issues. Very pleasant and the card application process takes less than 3-4 minutes.

The card has decent point returns, which can be used for cashback, air miles, and various other things like gift cards.  The no foreign transaction fee is a huge bonus for someone looking to travel/live abroad.  I personally found the service from the card to be excellent; I once lost my wallet and found it but cancelled my cards just to be certain.  When calling the line for help, they were very courteous, understanding, and laughed at my jokes.  They changed the card for me for no problem and I recieved a replacement in the mail very quickly!

This was one of my first cards as an adult. I had it for a good 6 years or so with a 20k limit. I used it pretty regularly for awhile but then moved to a different card and carried a zero balance on this one. One day Credit Karma tells me that one of my accounts had been closed. I figured out it was this credit card. I called Chase to see why in the world they just cancelled my card for no reason. I was told it was becasue of inactivity even with a 95 dollar annual fee. They would not reopen the account for me. They said I could reapply.. WOOHOO. thanks! This cancellation had a relatively significant effect on my score with this being one of my oldest cards, not to mention the 20k reduction in available credit. The fact that they wouldn't reopen the account which was in perfectly good standing, and the fact that they "notified" me they were closing it by sending another piece of junk mail really left a bad taste in my mouth. I'll never open another Chase card again.

I had high approval odds from CK. I applied and was approved for 9k CL. I have a CC with Chase already

Great card, works everywhere I go, 2x points for travel and dining, so a very convenient travel card.  I have 135,000 points, I've never used them.  Planning a trip to Chile this summer, will use them then.

This is not a good card to run a balance on, if you need that search for a lower APR and no annual fee (this one is $95).  In summary I give this card high marks if you are actually going to use it for travel. 

Chase website is also fine and easy to use, once established there, no need for paper billing.  I get all reminders and alerts sent to my phone.  It is 2019. 

Great card with instant approval in seconds.

This is the one card I wanted to have, and now, I do. Feels good to know what's behind this card, a solid bank and all the insurances it provides for the holder, Has a great concierge service for Sapphire customers that is prompt and efficient, and once you pair it with services like lifelock, it's a winning combination. 

Just learned that you don't have to do all the online shopping thru the rewards portal, but, why not? they make it very competitive and have almost everything, from plane tickets to amazon to special events for card holders. get it, shop with it, respect it, enjoy it and watch all the rewards pile up that will bring happiness to you once you know how to use them.

I had a freedom unlimited and ran into a financial bind (credit score 580 at that time) for a few years only making minimum payments and missed two payments with the freedom card and they clsoed it still owing 2k. Been workig on paying it off over the past few years and other debts, and a loan that went to collections. Long story short I paid off the balance on my old chase card last year and opened up a Costco Citi card with a good limit. Did my research on how to rebuild my credit, boosted up to over 700. I applied for this thinking I am not going to get approved after saying I need more verification. Looked a few days later on my Chase checking account and boom, I got a CSP account. From what I hear they for the most part do not contact you if you get approved. I called to verify and they said welcome to csp, I asked to expidite my for and got it 2 days later so I can get teh bounus point so I can have a decent/free honeymoon next year!! Thank you Chase for another chance

Just got approved with a CL of $6,600 with scores between 680-685 across the board. 24 yr old with 60k income and remaining student loans. I say if your in a similar situation go for it you wont be dissapointed!