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American Express® Prepaid Card

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1.0 out of 5 stars
5 Reviews

From Cardholders in the last year

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ADDITIONAL RATINGS YOU MIGHT FIND HELPFUL

Application Process

2.5 out of 5 stars

Customer Service

1.5 out of 5 stars

1 5
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These reviews were written by current and former cardholders in the last year.

Aug 23, 2016
AWFUL! DON'T DO IT! YOU WILL BE DECLINED
Anonymous Cardholder

YOU WILL BE DECLINED EACH TIME YOU SWIPE YET AMEX WILL STILL DEDUCT THE $ IT WAS DECLINED FOR SINCE THE STORE USED AT HAS 7 DAYS TO ACCEPT THE CHARGE, OF COURSE THE STORE ACCEPTS THE CHARE DAYS LATER.  I WAS DECLINED OVER AND OVER BEFORE AND AFTER AND NOW I HAVE A 0 BALANCE DUE TO FEE'S ETC. CALLED OVER AND OVER. THEY ARE HARD TO UNDERSTAND, LANGUAGE BARRIER. THEY ARE RUDE. THEY DO NOT CARE THAT THE REASON YOUR CARD GOES TO ZERO BALANCE IS BECAUSE THEIR STUPID CARD IS CONSISTENTLY DECLINED EVERYWHERE.  TALKING TO CUSTOMER SERVICE AND SUPERVISORS MANY TIMES WILL JUST **** YOU OFF EVEN MORE BECAUSE THEY DON'T CARE.

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Jul 15, 2016
Big Mistake
Anonymous Cardholder

More headaches that it's worth. Terrible customer service. The will deactivate your card after you've activated and used it and then tell you you need to send a copy of your gov't ID or passport and social security card to get it reactivated. I refused. No longer a customer. I had them send me the balance on the card.

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Feb 23, 2016
Go Elsewhere!
ChurchHillRVA Cardholder

Absolutely the worst customer service.  Very difficult to understand the english being spoken due to heavy accents, but all they do is tell you they will take care of something and then you get an-email a week later telling you nothing has changed.  I called multiple times over multiple weeks (including speaking to a "Supervisor") to get a card reactivated since the vendor (and AMEX) allowed a couple more dollars be taken from the card than what was in the account.  I tried for weeks to deposit money but since it takes 7 days to appear from your bank account (again awfully slow) it would take a week before it told me again the card was suspended so couldn't be loaded.  Pretty crazy, AMEX not allowing me to fund something when they have the loss.  I was so frustrated I closed our regular credit card with them as well and opened a new account with their competitors who are willing to take my money!

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Feb 22, 2016
These People are horrible
Anonymous Cardholder

I got a prepaid American Express card for my income taxes to be applied on. I used it to buy my husband some tools at Lowe's, I took the tools back to Lowe's and they applied it back to the card.... Worse mistake of my life!! When I called to try to get the money put onto my card so I can actually used MY money, they refused. They said that it was "policy". Lowe's offered to talk to them and have them release it but they refused to do that too. When I talked to the supervisor she actually said to me "we are the bank and we will do what we want." They were treating MY money as if I wanted them to give me theirs. I will never again use this card or for that fact an American Express at all.

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Feb 22, 2016
Scam and you will lose money
Anonymous Cardholder

The first card still had a balance on it when the new card with my name arrived in the mail. The balance never transferred over and the first card stopped working. I called and they could not figure out or help me. Ok, so I let that go. I have been using the new card with my name on it for a couple months. Yesterday I put cash on the card at Walgreens like I always do. THe money is not showing up on the card. Customer Service sees the transaction in system and tells me it will take up to 45 days to dispute and fix the problem. Really? THey get to sit and or use my money for 45 days. They can clearly see I put cash on the card and can't fix this today. Tells me to check my email for progress on the dispute. This is a scam and after I get or if I get my money I will use the card until it's at zero and then cut it up. 

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American Express® Prepaid Card