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2.6 out of 5 stars
5 Reviews

From Cardholders in the last year

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ADDITIONAL RATINGS YOU MIGHT FIND HELPFUL

Application Process

4 out of 5 stars

Customer Service

2 out of 5 stars

2.5 5
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These reviews were written by current and former cardholders in the last year.

Feb 14, 2017
Allowed fraud, and has taken over 6 week
nohelpchase Cardholder

Chase allowed fraud in excess of $14000.  The limit on the card was $2000.  Chase allowed multiple cash transfers and false payments returned to allow the hacker to run up over $14000 on a card with a 0 balance.  I have contacted Chase several times.  Was first told to write aletter to fraud dept. which does not take calls...  And have gotten no response in over 7 weeks.  Chase customer service has been NO help with this matter and continues to tell me I need to pay the payments while they"work it out".  Needless to say we have closed all Chase accounts, and now reported it to CFPB to try and get the matter resolved.

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Feb 13, 2017
Chase freedom
Anonymous Cardholder

No annual fee is a huge deal for me but I felt that the rotating cashback categories started to be a hassle.

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Dec 13, 2016
Great Company
AbnormalyMe Cardholder

This is a great card company, I am so glad to have them in my wallet.

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Dec 09, 2016
The worst customer service of any card!
412shopper Cardholder

i have outstanding credit and numerous credit cards (no chase cards) and have never been treated so rudely!  ..... pretended that they could not hear me... did not want to answer questions... when Darryl did answer he gave misleading information! will never use this card!!!

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Sep 17, 2016
Terrible customer service
Anonymous Cardholder

I have an 815 credit score and  pay all cards completely each month. They cancelled my one card due to inactivity, but the worst part was that when I questioned the reason  they kept repeating the same standard line and treated me as though I was a deadbeat. Funny they keep offering me a personal banker because I have a high savings balance!

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