I have an 805 Credit score and have worked in the same industry for 15 years, have been at my home for 5 years. I normally get the lowest interest rate on everything i apply for. 5/3 bank rep at the branch told m e the HELOC rates are a "touch" above 3. After i jumped through all the hoops, sent all the required info, they came back w/ a 5.25% rate. I was floored. My brother applied for one w/ a different bank and got a 2.99% rate. The rep went on to tell me that the lowest they can give anyone is 3.9%, because they do prime + .4%, which is still high and something he should have told me when i asked him in the 1st place before i applied. Look around at other banks and you can find a much cheaper rate.
I've been with 5th 3rd for many years and had no issues, until recently. I made a property tax payment through online banking scheduled to be delivered 10 days before due date. They mailed it out a month late, even though they dated the check the correct date. I got a $110 penalty for the payment being late. They would not reimburse me the late fee because they said it was dated correctly and the city must have held it for a month...right. Then I was told in the online agreement (that nobody ever reads) that it states "not" to use online bill payment for taxes and that they are not liable if you do. Next they had a customer service person from call center in India call me to read from his script and deny any wrong doing on the part of the bank. It was absolutely ridiculous.
My daughters had trust funds set up due to their father's death. The money was supposed to be in cd's(certificate of deposit) and they invested it in the stock market instead. They lost $45,000.00 or more of my daughters money.