Fifth Third Bank Reviews
Mar 18, 2017
Worthwhile
Ilvermorny
2 Contributions 2 People Helped

I honestly don't understand all the negative reviews on this, especially about the online banking. I personally love 5/3rds online banking and app banking. I have seen my wifes online banking for another company and it was god awful and looked like something from the 90s lol...

But the card itself, I've had since probably... 2012? Being now 2017 I have not had an automatic increase. My Credit limit is $300 and has remained that way since I have never requested an increase. I am currently building back up my credit at the moment to apply for another card from Chase (hopefully their Unlimited Card).

The card allows you to do online transfers (payments) if you have a bank account with 5/3 as well. The interest on a cash withdraw seemed a bit high when I had to a couple times.

Other than that I personally love the card and wish I could just request my increase right now. But I really don't want  a set back when I'm trying to build for a higher CS.

Oh and I applied for the card in person and got approved that day at the bank. 

THIS CARD DOES REPORT POSITIVE CREDIT REPORTS EVEN WHEN THE CARD ISN'T USED IN THE MONTH.

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Dec 08, 2017
Poor customer service and high fees
Anonymous

Charge fees they can't even explain and it's "outside their authority" to reverse them.
They have known technical issues since their online banking "upgrade" and they can't fix them and won't provide a work around.

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Nov 29, 2017
auto car loan
Anonymous

THE WORST BANK TO BORROW FROM! 

I have an auto car loan through Fifth Third Bank. I never missed one payment, maybe by a day or two here or there, but the last two payments I was in between jobs and wasn't able to pay the full amount. I still paid at least half of my monthly payment AND THEY REPO'D MY CAR!!!! I HAD TO PAY $1500 IN 2 DAYS OR THEY WERE GOING TO AUCTION IT OFF! I RECEIVED NO LETTER VIA MAIL, PHONE CALL, OR EMAIL STATING THAT THEY WERE GOING TO TAKE MY CAR. Every time I logged into my account NOTHING ever stated that I had a late fee or that I owed x amount of dollars. I did, however, receive 1 call where they left a voicemail WITH THE WRONG CALL BACK PHONE NUMBER! No one in customer service was familiar with that number. Worst experience of my life. I cannot wait for my loan to be paid off so I can be completely done with this bank.

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Dec 15, 2017
Horrible customer service.
thekouri
1 Contributions 0 People Helped

My mortgage was transferred to 5/3, so I had no choice in the matter. They are not equipped to service mortgage loans online. While other banks offer full records, loan & escrow balances, payment breakdowns, etc., 5/3 has none of these. They don't even have a way to set up automatic payments without either mailing in a form or calling their customer service line. I am now at minute 57 waiting to speak with someone. In one word: horrible. 

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