I have an 805 Credit score and have worked in the same industry for 15 years, have been at my home for 5 years. I normally get the lowest interest rate on everything i apply for. 5/3 bank rep at the branch told m e the HELOC rates are a "touch" above 3. After i jumped through all the hoops, sent all the required info, they came back w/ a 5.25% rate. I was floored. My brother applied for one w/ a different bank and got a 2.99% rate. The rep went on to tell me that the lowest they can give anyone is 3.9%, because they do prime + .4%, which is still high and something he should have told me when i asked him in the 1st place before i applied. Look around at other banks and you can find a much cheaper rate.
I was the seller and their clients were the buyers. We including Realtors could never get a straight answer. Nobody knew nothing. The mortgage division blamed it on the appraiser, the appraiser blamed it on the mortgage division. The client went somewhere else for funding and I put my house back on the market. Disgusting and incompetent totally!!