Been with Direct since 2003 and never had a problem
longsword69's review was:
I got lucky enough that my parents have had Cincinatti so that when I purchased a home, I had a sort of loyalty discount. The customer service is stellar. I'm through a local service in Birmingham, AL, that handles applications and such. Also transferred my wife's car onto the combined policy from esurance and with better coverage, literally cut her rate in half. Very happy so far and haven't even had a claim yet. (And I hear that's one of their best qualities.)
oranjnblu825's review was:
When I had an accident the repair shop failed to fully repair my vehicle and when I took it back to the shop the day after picking it up they apologized for missing it and fixed the problem. Farm Bureau however refused to pay the $810 it cost to get fixed because it wasn't part of the initial repairs. Recently, while my vechile was parked it was hit by a driver. Their insurance was Farm Bureau and while they did pay the entire repair bill it took their agent 6 days to actually visit the repair shop to do an inspection. I know this because the repair place called me twice wondering when he was showing up. The worst part about this is the Farm Bureau office was literally across the street from the repair shop. Not even a customer of their's anymore and they still find ways to screw up.
GregZoltan's review was:
They keep raising our rates. My vehicle just went up $241, even though it is a 2008 SUV. Our homeowners went up again because, from what I understood, they were approved for a rate hike so they raised premiums, even though we never filed a claim. Time to shop for new insurance. I guess they don't value long-term customers anymore.
FedUpWithRateHikes's review was:
My Wife Had A Real Bad Wreak> Was Luck Not To Be Dead. Fire Department Said We Was lucky She Was Driveing A Ford. Cause The Car Took All The Force. Car Total Loss. Amica Handled Everything Perfect. Even Sent Her Enough Money To Go Get A New Car. Thanks Amica.
1234usmell's review was:
I needed a Tow, and called the 24-hour hotline. I was told that they could not find a tow truck company that was willing to do the distance I needed to be towed. I was also told that they would not re-imburse me if I find my own towing company. My agent received a copy of the transription from Encompass and verified that the information was incorrect. I was told by my agent the next day that they would reimburse up to $75 per/Tow. It added addional stress to our evening and we dropped Encompass. There is no point in having an insurance company that will not help you.
boswell2k1's review was:
I had filed a claim for an at fault accident. I rear ended a guy in a rainstorm on a bridge. The other party took his time filing a claim. When he did, he took advantage of my policy. Some magical way the Hartford overpaid him. They paid out this party twice and they made sure he got a new bumper out of the deal and they paid for his rental car for 3 weeks. Not only had my insurance paid him, he also got paid out from two other insurance companies also. So when it came time for my bill and renewal that's how I found out all of this had occured when I saw the dramatic increase in my premium. It took my claims specialist a month to find out what the heck happened and I actually had to go through a supervisor to find out if their screwup impacted my premium increase or not. They claim it didn't matter. I just feel this company does not take responsibility for their mistakes and they would rather penalize their customers instead. So because they took so long to get an answer to me, they charged me a late fee on top of my bill, which they also claimed was unorthodox for me to inquire about how my money was being spent, they are threatening to drop me from their policy if I don't pay my bill asap. They are awful and unsympathetic. They do not care about their customers as people. They do not care what you have going on in your life. All they care about is getting every drop of money out of you that they can even if it means you getting screwed as the customer. I would advise anyone from dealing with this company. They hire people who do not want to take responsibility for the companies mistakes and they refuse to get back to you in a timely manner.
I have had my automobile insurance through Shelter Insurance for many years. Recently, I called my agent to ask why my auto insurance premiums were not going down and he gave me some sorry story about the area in which I live and the type of car I drive. I searched and called around to Nationwide Insurance and I was given a quote and I almost instantly save some money. I called Shelter and cancelled my insurance and my agent did or said nothing to try and keep me as a customer. I'm glad I am no longer a Shelter customer and I'm so much happier with Nationwide Insurance. Consumers, think twice about getting insurance through Shelter Insurance Company.
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