Auto Insurance Reviews


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Oct 07, 2018
Excellent Company
fm8507
1 Contributions 5 People Helped

I have had Faarm Bureau Auto Ins on three vehilces, and homeowners policies for 13 years, have never had any problems or concerns they handle claims immediatlely, professionally and without hesitation. Premiums are fair as well compared to other quoates I have received. I would highly recommend them to family and friends.  Thank you for your continued service all these years Farm Bureau Insurance.

Frank McMenamin 

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Apr 26, 2019
The thrift store of insurance
mananas82
3 Contributions 7 People Helped

Had GEICO for years. Had them a couple of times, actually. Never had a complaint or an issue. The price was right, I felt like I was getting a lot of coverage for my money, and every time I called in for a policy change, I was always greeted so warmly and felt very taken care of. I felt confident that if I would ever have to make a claim that I'd be in great hands. I couldn't have been more wrong. I was hit from behind by a scumbag who said I merged into him. First claim of my whole life, I completely screwed it up thanks to wonderful nerves and ended up losing and that's all fine, it is what it is. What isn't fine is how I was treated. I submitted the claim and didn't hear anything the next morning. Called in later that afternoon to be told a decision had been made and I was at fault. I disputed the decision and got it escalated. Was told I would be called back, waited a couple of days for a call back, call never came. Called in again and was told decision had already been made again. Fought tooth and nail with my own file owner and got nowhere. Fought tooth and nail with the other party's file owner (scum also had GEICO) and also got nowhere. Fought with my file owner again and requested to speak with her manager. She refused and declared the decision final. I called in on the customer service line and spoke to someone not attached to my claim who took my complaint and forwarded it to the file owner's manager. Finally got a name and a direct phone number. Called over a couple of weeks and left several voicemails, none of which were ever returned. Complained again. Finally got a call back the next day from a different manager who said the previous manager had been "released from the company". After 20 minutes of more arguing, I finally got a word versus word decision. Later that day or the next day, they flipped it back. Overall, my decision was flipped or modified a total of six times. Finally got the manager to settle on a word versus word decision and promised the decision was final. ONE MONTH LATER, they flipped it again. Again, decision was "final". The following two business weeks, I called in and complained constantly before finally demanding to speak to that manager's manager. He refused. I demanded. He refused. I demanded. Back and forth like five year olds until he finally gave me a name and a phone number. Now, up until this point, all three file owners and this manager were incredibly rude. Aside from the fact that none of the file owners ever once called me. My file owners never fought for me like a file owner is supposed to do. I had a nearly identical argument with my own file owner that I had with the other party's file owner and several identical arguments with the rude manager. Each of these people talked over me and cut me off, refused to listen, refused to let me speak to whoever was above them, and did nothing for me. They weren't even kind in their tones. They were cold and horrible and made me feel like my calling in even for information when the claim was new was the most annoying thing they'd have to deal with all year. The manager's manager, however, was amazing. He let me just get it all out, listened to every word I had to say, answered every question I had, and apologized for the way I was treated. It is RIDICULOUS that I had to go through that much heartache and that many people to get ONE PERSON to treat me like a human being.

During this process, we filed a complaint with the department of insurance because of the way I was treated. GEICO responded that they did nothing wrong (of course), never missed a call, and never failed to return one. They completely tore us apart and called us liars. When we filed the complaint, we also canceled our policy with GEICO and began shopping. We now pay more than we were paying, but we personally know a file owner with the company we chose, so we know how we will be treated should we ever have to file another claim. Hopefully we won't, but you never know when a scumbag will hit you, and you never know how you'll have the capacity to respond. Scumbags will be scumbags, and GEICO is there to protect them.

We didn't leave GEICO because we disagreed with their decision, we're fine with their decision. They did the best they could with the information they had. We left GEICO because they treated us so poorly. I would only say buy a policy from them if you truly cannot afford anything else and they really are the cheapest for you, or if you don't drive much so your chances of getting into something ridiculous are much lower. If you drive a lot, keep shopping.

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Jun 06, 2019
Great Coverage at a fair price!
bc5k
2 Contributions 0 People Helped

I have homeowners, 2 full coverage car policies, and a 1 million dollar umbrella with them... If you just want the minimum at the cheapest price; Travelers may not be for you.  However, if you want the best coverage with great adjusters and a culture that supports and takes care independent agents; then go with Travelers.  The prices are competitive.  However, the coverage is second to none... Also might add the Umbrella coverage was super important to my wife and me.  They were one of the only companies that could write it.

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Jun 02, 2019
Absolute great service
Tonya7TE777
2 Contributions 0 People Helped

Have a great agent who does everything to get us the best products, gives us the best service and we have rates that were lower than any other company we compared. We don't have to ask her twice, she follows through on anything she offers. Highly appreciative in a day and age with a bunch of scammers.

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Aug 21, 2018
Very poor customer service.
Bill3578
1 Contributions 2 People Helped

Will drop you in an instant for a claim.

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Jun 18, 2018
Auto insurance
Ripken7811
1 Contributions 0 People Helped

Horace Mann does not protect its insureds.  They settle claims to protect their company and then just charge you more for insurance. All they care about is their money and not your reputation or insurance rating. They settled a claim for injuries when there were no injuries.  There was no damage to my car.  Now I am falsely considered high risk and they doubled my premium.  Do not use this dishonest company.

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Jun 29, 2018
business loss
Anonymous

do not use them in anyway.

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Sep 26, 2018
Treats long time customers like dirt!
obreeze77
1 Contributions 1 Person Helped

My ex-husband and I had Allstate for about 11 years and no problems. I had them for a year and 5 months with no problems. This time for almost a year. Had to make a claim for hail damage and they cancelled my home owner's policy stating, my gutters and downspouts were missing. I have partial gutters and downspouts (where they're needed.) I have never been asked if I had them or not. I don't have flood insurance or normal wear and tear insurance, so what difference does it make? I was told that I could say the wind blew them off and they'd have to be replaced. Like an adjuster wouldn't know if there were previous gutters on my house or not?! Ripped out screws, etc, would show that. There's been a lot of hail in my area (Colorado) this last summer, so I'm sure they cancelled people for whatever reason they could come up with. If this is the way they treat their customers after a claim, I want nothing to do with them! 

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May 04, 2019
Auto Insurance
walkar19
1 Contributions 0 People Helped

Worst insurance company ever. They won't even attempt to defend their own policy holders against bogus and unsubstantiated claims. Like a bad neighbor... well, State Farm is there...

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Jan 15, 2019
Part Coverage
19Beck88
1 Contributions 1 Person Helped

Great company as far as pricing even with a somewhat bad record, and only takes about a half hour to get your car enrolled. After that, however, the customer service pretty much stops. Unless your late I am assuming, then I am sure they will hit you up. If you get full coverage I am sure they will take care of you, because that is when they care, but if you are going for part coverage like I did, I wish you luck. I was hit by an irresponsible driver with part coverage and esurance didn't help me do anything really. My "agent" took the claim then didn't answer calls or emails for weeks, until I wrote in to complain at which point a manager called once, only to never return any calls back. I never did get a single ounce of help with them for the accident. I had to do all the back and forth with the insurance and figure things out for myself. The other insurance company helped me more than esurance ever did. Because of all this...itws been a month and a half and this is still not over. Esurance sucks....worst customer service in history. Im going to dump them as soon as i can find another company.

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