Had them for years and never had to make a claim. This year had a cracked windshield and they replaced it same day. Later this year had storm damage on roof. They had adjuster out following week and a check to help fix it the next. Great work and easy process!
It is just the basic coverage to meet state requirements, but that is all I really need. I get a great rate and the longer I am with them I get better rates for being a loyal customer. Reps are great on the phone and my rates never went up after an accident that was not my fault!
Good straight forward auto insurance, easy to sign up and print proof of insurance the same day. Great option when your past insurance company hikes prices for seemingly no reason and you can't talk them lower/ don't want to waste your time. Customer service line was friendly and helpful but made a few typos as far as correcting an error in the spelling of the autoload lienholder's name. Required about 3 emails and 3 phone calls to finally get this straightened out, very strange but maybe that's the San Francisco culture, who knows. Lets see if they can disrupt the old and sluggesh insurance system to a better way to handle business and grow a cult like following with brand loyalty similar to the likes of Tesla and T-Mobile. Or will they let greed set in and return to the old game of price hikes every renewal period, sometimes subtle enough so maybe you won't notice. Others have complained of these price hikes on other review sites but hard to verify, most didn't seem to confirm their idenity, maybe for fear of backlash. I guess only time will tell.
Look for actual customer reviews and not paid website reviews!!
My husband got hurt at work and we have been fighting for 2 days to get him into the doctors on Workers Comp.
Customer service is beyond rude and heartless. Takes them forever to file a claim, even when it says "IRGANT MEDICAL ATTENTION REQUIRED".
"Handler" actually said "Well it doesn't say you need surgery" When every doctor who has seen his xrays(including the hospital) stated there was no way he wasn't going to need surgery.
They were going to make a man with a badly broken leg and running out of pain meds, wait up to 5 days to see a doctor "Its going to be a few hours for this" day one "its going to be a few hours to find doctors in your area" day two. Horrible people working for a horrible company.
The coverage itself is OK and the rates are competitive, particulary for young drivers. After a year, they increased the premium on one policy. When I inquired about that, they'd made an error on the original policy. I've now spent two weeks trying to correct that error. Your local agent can't correct the problem. Their Policy Services group isn't available on weekends. They don't have a chat feature at all. When I emailed, I was told I had to call. That number is ALWAYS busy so they encourage you to leave a message, promising to call back the next day but they don't call. If you just sit on hold they'll finally talk to you--and try and sell you some more insurance even though you're an unhappy customer. And, once I did speak to someone who could correct the problem and when I forwarded documentation to the email they provided, it bounced back as undeliverable.
Esurance behaves like your standard cut-rate insurance company without actually being much cheaper. I live in Ohio and we've had several wind storms over the past several months. One of my outbuildings was damaged with missing shingles, being a 2 story Gambrel roof with damage on the top section, the damage went un-noticed until water damage was seen inside. The inspector found 11 damaged shingles on one side and 6 damaged shingles on the other, all allowing water ingress into the residential grade outbuilding. In the inspector's own works "That'll be enough for any insurance company I ever worked with to replace the roof"... not Esurance apparently. I have insurance to protect my property in case of damage, not to take the cheapest route possible to avoid going over my deductible. Chris, the adjuster for Esurance, called back after the report and said that they would repair the shingles only, not the decking, not the tar paper, not the water damage, and not replace the roof. Steer clear of Esurance at all costs, I'll be changing as soon as possible and submitting a dispute with Lexis Nexis to get anything about this off my CLUE report.
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