When I had an accident the repair shop failed to fully repair my vehicle and when I took it back to the shop the day after picking it up they apologized for missing it and fixed the problem. Farm Bureau however refused to pay the $810 it cost to get fixed because it wasn't part of the initial repairs. Recently, while my vechile was parked it was hit by a driver. Their insurance was Farm Bureau and while they did pay the entire repair bill it took their agent 6 days to actually visit the repair shop to do an inspection. I know this because the repair place called me twice wondering when he was showing up. The worst part about this is the Farm Bureau office was literally across the street from the repair shop. Not even a customer of their's anymore and they still find ways to screw up.
Unfortunatly my Van was totaled out when the other person ran the red light,And every step after the first step of my claim has been very painful at trying to get things done they never take calls when you call them They are always away from desk they do not work on your case unless you push them it is so discuraging I am still working on it and it is now going into it's secound month
When I wrecked my car, the adjuster totaled it out. It took him a week to check the mileage and he called me on a thursday and said he would call by Monday, and he didn't call for another 2 weeks. Theyre too slow and I will definitely be switching insurance companies once I finally receive my totaled car value check.
I could go through the long, arduous list of problems that I had with Amica but really we all care about the money right? So although they were relatively prompt in communicating with me (probably because they really needed that title to make thousands more than they were paying me on a totaled car), their pay-out left me out-of-pocket about $2,000 to get a comparable car, and I'm truly being generous. My car had only 37k miles on it, was four years old, and had every bell and whistle. They paid out about $14k, which seemed in keeping with the Blue Book value, but as I learned, BB will only get you the listed price from the dealer---the off the lot price is $1,500-$2,000 more with all the taxes, fees, etc. It would have been hard to argue the 'off the lot' price versus what is actually listed, since you'd have to somehow get the dealer to admit in writing that he'll charge drastically more than what he lists online, but believe me, no matter how big of a pain it is, next time I will be doing it. My interaction with Amica disgusted me and from now on, whenever I have an offer from an insurance company, I will go back and back and back until they finally take it to arbitration and THEN I might accept the check. You should do the same. What kills me about the whole thing is that I was not at fault, so it was never out of Amica's pocket anyway and they screwed me for no reason. Just makes you feel sick when you think about how much money you are out for literally no fault, and meanwhile, they just had ANOTHER COMPANY write a check to them for the amount. Sickening.
I was getting rising rates from Mercury even without an accident to support it. My current rate was $505 for a 6 month lump sum payment. My fiancee told me about Farmers because she had great rates and they had not increased for 5 straight 6 month renewals. I talked to the local Farmers' agent who was less than 3 blocks away, and I managed to get a a rate significantly lower than my current rate. My rate was $373, aka $132 decrease. After telling them my fiancee had Farmers, the agent got me a multicar discount which managed to bring the rate down to $303 ($202 decrease) with better coverage. I couldn't be happier with the rate decrease! I was even happier to learn about Farmers' solvency reputation in California. They do pay claims in CA.
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