Customer service is most important to me and USAA has the best.  Been with them for many years and expect to continue for a long tim. Just did a price comparison with the "so-called" price competitors.  USAA was a better product for a lower price. I guess they can do this because they don't spend a great deal of money on humerous advertisements. Insurance is serious business and USAA takes your business seriously.   Thank you USAA. 

I had CNA - which was bought out by Encompass - starting in 1984.

I have had numerous claims - mostly due to animals or underinsured drivers - but also a major RV and truck burn last summer. The agents are only helpful, never hard to deal with, and they always thank me for doing business with them - even as they are paying my claims. Their prices are outstanding. USAA is top rated by Consumer Reports, but after a remarriage, my husband gave up his USAA policy for Encompass, and has never regretted it.

I got lucky enough that my parents have had Cincinatti so that when I purchased a home, I had a sort of loyalty discount. The customer service is stellar. I'm through a local service in Birmingham, AL, that handles applications and such. Also transferred my wife's car onto the combined policy from esurance and with better coverage, literally cut her rate in half. Very happy so far and haven't even had a claim yet. (And I hear that's one of their best qualities.)

I had a great experience working this insurance company.  I my claim was handled quickly correctly despite me being at fault.  I would recommend this company to anyone. 

Had Farm Bureau since I was 16 and I am now 63. There is not a better company to be insured with.

I have both auto & home insurance with Travelers and when I got my new policy for this year they upted my coverage without notifying me. I don't need or want the new coverage so I called my agent and complained. He went back to travelers and nrgotated a new set of figures for me. The result is I got a reduction of $86.00 in this years premium. It's really nice to see an independent agent fight for his customers.

I have home and auto insurance with Shelter and have for 4 years.  After this past year I will be looking for a new company as I have been provided false information three times by my agent and twice it has costed me money.   I was drawn to this company because of the low rates and now realize why they can offer such low rates; they don't put the time or money into training agents or resolving customer complaints.  When I filed a complaint against my agent, I had to go through him to get information on how to file a complaint.  Then his superiors did not get back to me in a timely manor and even messed up my request.  It took over a month for this company to review a claim while my vehicle was in a tow lot collecting fees.  I then wrote a letter of complaint and it was reveiwed by the same people I was complaining about.  The company takes no accountability for thier errors no matter how many times they make mistakes.  If you never have to use insurance then this is the company for you, but if you have to file a claim, get a quote, register for insurance or file a complaint you are better off paying more for a better company.  

Never realized that 10 years of premiums I paid to them would all go in loss....I have my house in Calgary Canada insured with Wawanesa. In 2013 summer there were huge hail storms in the city...the damages to most home roof was massive...Most of my neighbours & friends had insurance thru TD Bank or AMA...and they all recvd claim payments for roof fixes...Wawanesa rep denied us claim with a reply of no damage due to hail...I had to hire 3 independent 3rd part roofers at my expense to fight for this damange...ultimately I did recv the clams but after months of debates....So , would recommend u all to STAY AWAY from this piece of crap company...

They were the lowest rates in my area but every year they raised them for no apparent reason, I went with State Farm and got a much better rate & coverage with no hassles

Had Mercury in California for several years.  No problems.

But when I moved to Seattle Washington, my rate became very high.  I asked Allstate my insurance company what the problem was.  They said "you had a policy with Mercury Ins. Co., they are an assigned risk company for drivers with poor records." After several appeals, Allstate adjusted my rates to the preferred risk that I am.