Good experience all together
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We have had Grange as our insurance provider for both our home and auto policies for about 3 years now. We recently had to utilize their claims process for our homeowner’s policy due to theft. We dreaded this, but Zack M. and Grange made it so easy from the start! We were able to provide all documentation, photos, and quotes via their text messaging service. We were able to receive instant feedback with questions through the same service. I could not believe how easy they made it, not to mention the turnaround was so fast. We received a response about our claim within 1 business day, and then once we provided all documentation, we received a response about payment within 1 business day. We are so grateful to have found an insurance company like Grange! It’s comforting to know that they make the process is so efficient and easy if we ever need to utilize it. Thank you!
Rude, condescending, argumentative nightmare customer service experience that lasted for days. The service rep was erroneously titled as an 'advocate' which, if I owned the company, would be very embarrassed to have that low of caliber representation.
Esurance behaves like your standard cut-rate insurance company without actually being much cheaper. I live in Ohio and we've had several wind storms over the past several months. One of my outbuildings was damaged with missing shingles, being a 2 story Gambrel roof with damage on the top section, the damage went un-noticed until water damage was seen inside. The inspector found 11 damaged shingles on one side and 6 damaged shingles on the other, all allowing water ingress into the residential grade outbuilding. In the inspector's own works "That'll be enough for any insurance company I ever worked with to replace the roof"... not Esurance apparently. I have insurance to protect my property in case of damage, not to take the cheapest route possible to avoid going over my deductible. Chris, the adjuster for Esurance, called back after the report and said that they would repair the shingles only, not the decking, not the tar paper, not the water damage, and not replace the roof. Steer clear of Esurance at all costs, I'll be changing as soon as possible and submitting a dispute with Lexis Nexis to get anything about this off my CLUE report.
The coverage itself is OK and the rates are competitive, particulary for young drivers. After a year, they increased the premium on one policy. When I inquired about that, they'd made an error on the original policy. I've now spent two weeks trying to correct that error. Your local agent can't correct the problem. Their Policy Services group isn't available on weekends. They don't have a chat feature at all. When I emailed, I was told I had to call. That number is ALWAYS busy so they encourage you to leave a message, promising to call back the next day but they don't call. If you just sit on hold they'll finally talk to you--and try and sell you some more insurance even though you're an unhappy customer. And, once I did speak to someone who could correct the problem and when I forwarded documentation to the email they provided, it bounced back as undeliverable.
Liberty Mutual agent came to my home and spent three hours showing me how they are competitive and full service ...that was the last time I was able to talk to an agent. My rates went up 25-30% every year with NO accidents or traffic tickets. I start calling and emailing agent and for 2 years there was NO response. I finally called the Corporate office and they said rising cost and nothing that I did... FACT. So I went back to State Farm and my rates with higher limits and lower deductibles are a third, A THIRD of Liberty Mutual! I laugh every time I see that stupid bird commercial as that must be where all my money went. Liberty Mutual should be shut down and all management put in prison.
Garbage customer service. SCAM. Waited nearly a month after our inspection to say they were going to cancel our insurance DURING A PANDEMIC if we didn't get thousands of dollars of unnecessary repairs to our home. Told us our deck required rail. By law it does not, new build, legal. Tried to cancel our insurance over it. They are incompetent. Said the payment that they took INSTANTLY from our account would be 7-10 business days to refund. SCAM ARTISTS!
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