I have been with NFCU since 2001 and have used them twice before for my mortgage loans. I never had an issue with them until this loan I am currently in the process for. The loan department has a serious communication problem and it's extremely unprofessional how they have dealt with me. I literally have to BEG someone to reach out to me to explain what is going on with my loan. I am a veteran and I recommend that my fellow veterans utilize a bank that has the courtesy to reach out to you, not just email, and explain things to you. And make you feel as though they care about your business.
I notice that things began to change with this institution once them began to relax the restrictions for potential new account members.