They took a chace on me and i got my banking and credit history back on track and i thank them for it
I've been a long time happy PenFed Checking customer that would have given them 5 Stars on every website under every category. Today that all ended today.
I had an NSF on a small ACH transfer. I immediately the same day went into to a local branch and deposited $400 cash to cover my error. I never even complained about the $30 NSF fee. Now, any check I deposit shows as unavailable funds for 9 business days. I'm just waiting for my last deposit to go out of unavailable status and I will close my account including my mother's large account that contains her retirement funds. I spoke with several customer service reps to fix the 9 business day hold, but they all concur in different language that their security department feels they don't need to do anything to keep customers. That's just bad business.
I would have given them 1 Start, but Credit Karma blocked me from doing that.
I have been with Summit for years as has most of my family. I didn't think it could get any better than the amazing service I've received. Then I had the opportunity to work with Courtney S at the Baraboo location. I would recommend not only Summit but Courtney any day of the week.
I have been a member for a few years. There have been very few problems, but when issues have arisen they are so quick to resolve things. The people on the phone and in person have always been very helpful and friendly.
It was super easy to set up a bank account here. They have several checking account plans that vary so check which works for you. My plan doesn't give me any physical checks, but I get reimbursed for any and all ATM fees anywhere. Fantastic for me! When I started, I used the wrong account number (you have an account number AND a checking account number) which resulted in TWO $40 fees against me! But I contacted Meriwest customer service and they credited me back, effectively paying those fees for me (was charged by a different company).
Credit Union sometimes has snags with application processes due to a small business attempting to meet regulations, but with a little patience, you'll receive the best rates and people commited to helping you when you need it.
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