I signed up for Courtesy Pay on my account multiple times and every occassion (3) where they said they'd protect me they told me I wasn't in it. I've paid NSF Fees almost every month I've been with them because I was told one thing by a teller and another by a call center rep. Do not bank with them
This institution has never ever said no to me. When other try to take advantage and charge you higher interest, seven seventeen gave me a better deal on my car loan interest rate, also the very same week offer me a credit card. Really the best. The process is smooth and very quick.
I have been a PSECU member for 20+ years, since I was a teenager actually. (Go, mom!) I have been impressed with them many times over the years. I have had checking and savings accounts with them, as well as a credit card, a personal loan, and a car loan. I have always felt like they were providing a good product and value. I have never felt like they were trying to take advantage of me like I have felt with some banks. They may not have many branches, but when in PA there are ample ATMs in their network, and they have a fairly generous ATM fee reimbursement policy, I almost never pay an ATM fee. I've used my accounts normally while living in several other states for years and conducted all my business through ATMs or online, including deposits in ATMs, mail, and now digitally through my smartphone. Their online banking experience has been pretty solid since there was such a thing as online banking. I really respect that. I have used a lot of other online banking services and I always compare them to PSECU's online experience. Their mobile app has most of the same features but it a little odd at times.
I occasionally look to see if there are other options out there (in the non-PA state I live in) but I have yet to find one that holds up.
We applied for a re-financed car loan on Wednesday, it's now Saturday & we have never heard back. We even have other accounts with them! We are very disappointed as we were told we would hear something on Thursday. :(
Great rates, fantastic service. Got my mortgage from PFFCU and I couldn't be happier. Didn't know that credit unions have the best rates. Also did know that I had the ability to join. Got referred by a friend, and I'm never going back to a bank!
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