Process was fast and easy, very friendly associates
They get you through the entire application process based on your estimated income and home values (that they provide to you from their system ). At the very end, they will increase the rate because the appraisal came in lower than anticipated (or whatever other reason they can find). They quickly go over the interest rate on the phone without actually explaining the increase or the reason for it. They gloss over the increase, if you do not pay close attention, you will get screwed. They will claim to go back through their records and listen to the phone call, but will not give you access to the recorded call or a transcript of what was said. BEWARE!
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