Fifth Third Bank Mortgage Reviews

1.1 out of 5 stars
7 Reviews

From Borrowers in the last year


Application Process

1.5 out of 5 stars

Customer Service

1 out of 5 stars

1 5

These reviews were written by current and former borrowers in the last year.

May 09, 2017
Anonymous Borrower

Currently have our loan with them but its been two weeks of spending an hour to two hours on the phone trying to get them to pay our home insurance policy!!!  What does it take for them to take the money we pay them and make the payment to the insurance????  Our policy was canvelled thanks to their incompetence and disoiranization.  The worst experience ever.  god forbid we the customers are late with the mortgage payment!!!

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Feb 08, 2017
Home equity loan basically. Already own
Anonymous Borrower

It was a nightmare. Never again. Totally unorganized. 3 different people handling the process. No one knew what the other was doing or saying.

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Jan 17, 2017
Anonymous Borrower

I was the seller and their clients were the buyers. We including Realtors could never get a straight answer. Nobody knew nothing. The mortgage division blamed it on the appraiser, the appraiser blamed it on the mortgage division. The client went somewhere else for funding and I put my house back on the market. Disgusting and incompetent totally!!

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Nov 18, 2016
Being lied too!
Anonymous Borrower

No one following through and not telling the truth. My own

 Real estate attorney is filing a complaint!  The loan

deparrment needs to be shut down!!!!!

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Sep 21, 2016
Anonymous Borrower

One of the worst re-financing experiences I have ever had.  The fact that nothing seemed organized is one thing.  The fact that I needed to provide information way outside of the norm even though I have had my orginal loan with them for 8 years.  I will never make that mistake again and use an agent becuase at least they are motivated to make this happen.

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Jun 19, 2016
BADBANK Borrower

We have a Fifth Third loan on rental house. We put a young couple on a lease option to buy. After two years the couple stopped paying and it became hard to keep up the mortgage payments. Now, by no means is this Fifth Third's fault. Finally we decided to file for hardship on this loan. My wife became disable and I had a change of employment. We went from eight pay checks a month to three pay checks a month. One of the checks is the wife's disabilty. Again, this no fault of Fifth Third Bank. However all of this was disclosed during the refinance process. Fifth Third's payment is due on the first of every month. We discussed changing the due date to the middle of the month so we could cover the payment on time. Fifth Third told us that was agains company policy. We are eight months into the refinance and Fifth Third Bank calls every month wanting their payment. Every month I explain that the payment will be paid on the second Tuesday of every month. Every month the payment is made on the second Tuesday and every month we get tagged with a late payment. In short, if you are looking for a bank to work WITH you, stay away from Fifth Third Bank.

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Jun 19, 2016
Absolutely terrible. Biggest mistake

Ive had our mortgage loan with 5th third for almost 5 years... Biggest mistake of my life... 

 The application process was ridiculous to go through to begin with. However, the did give me the lowest rate. After the first year apparently the escrow was under paid by $17 on a $2800 loan which we were never notfied about. For the next 4 months they nevered applied my mortgage payment and marked it late because they claim they didnt know were to apply the payment. we proceeded to pay the balance of $73 after speaking with dozens of CSRs, supervisors and whoever. I only have one account. After trying to refinance through a different company, this all resulted in serious derogatory points on my credit report so we cant even refinance without getting a higher rate. 

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