Fifth Third Bank Mortgage Reviews

1.2 out of 5 stars
6 Reviews

From Borrowers in the last year


Application Process

1.5 out of 5 stars

Customer Service

1 out of 5 stars

1 5

These reviews were written by current and former borrowers in the last year.

Oct 30, 2017
the loss mitigation department are liars
Anonymous Borrower

our first house and so far the last eight years with fifth third bank has given me a heart attack, an eating dissorder and now insomnia.  i suggest not ever using this bank

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Oct 11, 2017
Escrow shortage
Anonymous Borrower

I received a bill for my escrow shortage.  It comes up to an amount that is less expensive if a roll it into my mortgage rather than pay it up front.  I called and questioned them about this and ran around and around with them about how the figures didn’t add up.  Needless to say, I will be saving me some money by rolling it into my mortgage.

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Sep 15, 2017
home loan
heratyt Borrower

They bought out my loan, did not notify me, there login process for creating a new account is ridiculous, they charge 15 dollars to make a payment over the phone were as my previous company charged 0. Do not use this **** company!!!!!!!

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May 09, 2017
Anonymous Borrower

Currently have our loan with them but its been two weeks of spending an hour to two hours on the phone trying to get them to pay our home insurance policy!!!  What does it take for them to take the money we pay them and make the payment to the insurance????  Our policy was canvelled thanks to their incompetence and disoiranization.  The worst experience ever.  god forbid we the customers are late with the mortgage payment!!!

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Feb 08, 2017
Home equity loan basically. Already own
Anonymous Borrower

It was a nightmare. Never again. Totally unorganized. 3 different people handling the process. No one knew what the other was doing or saying.

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Jun 15, 2017

Same experience

Oct 24, 2017

Same Experience! Nightmare!!!

Jan 17, 2017
Anonymous Borrower

I was the seller and their clients were the buyers. We including Realtors could never get a straight answer. Nobody knew nothing. The mortgage division blamed it on the appraiser, the appraiser blamed it on the mortgage division. The client went somewhere else for funding and I put my house back on the market. Disgusting and incompetent totally!!

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