This is seriously the best bank ever. You can have seperate accounts AND a joint account,you can set up protected goals/savings,you can transfer money INSTANTLY, the app is extremely clean and 'simple' 😉, the customer service is 5 🌟 alone,if you need anything you can call and directly get a live person,or you can email and get an almost instant response with real help. I have zero complaints,zero!!! Been with them for four years,never regreted it.
Sent them a 3rd party check in the mail over two weeks ago to pay off the balance and they claim they haven't received the payment. Sent the same check to two other creditors, one of whom is in Texas like Merrick Bank and they processed the payment over four days ago. So now I have to make an unecessary minimum payment on the account in order to avoid a late fee. They suck and their customer service is weak.
Many of its older employees, specially the older females tend to be racist, make nasty little remarks when blacks or hispanics come into the branch. I overheard a stupid remark today from a bank person, it is as if she thinks that blacks, hispanics and other minorities are all roke and on welfare.
I am planning on moving my business and my personal accounts to another institution very soon. The service as far as servicing one's account is actually very good however the attitude of some of its employees is quite exclusive if not racist.
I am not sure why people are complaining so much about this bank. Its a bank account, not your personal accountant. I have had no issues. Its very easy to transfer money from an external account, mobile check deposits hit your account quickly, and you can deposit cash just by getting a cashier's check and then mobile depositing it. They have great service, you can live chat with an American representative on your computer and they are very helpful. I think most of the complaints you will see are from people who are not managing their money very well.
Ok I did get this marginal card after a divorce and needed a card. As my circumstance improved, I wanted to make more than one payment per month. They will not accept a payment online within 10 days of your last payment. For the life of me, I can't figure out why they will not allow you to make as many payments within any period, of course unless they just want to charge you interest for those 10 days. Sounds pretty suspicious to me not to say a bit illegal. By the way, I have worked myself up to two AMEX Platinum cards. So some good did come from getting this card.
Allpoint ATMs are always Out of Order, or Malfunctioning (withdrawing funds from your account but not actually dispensing the cash), the café’s are NOT conveniently located, the customer service is HORRIBLE! They’ll flat out tell you it’s your money but if it’s in their bank you will follow their policies, procedures, and processes regardless of the impact it may have on you. You’re better off with a prepaid card from Walmart.
This bank will not let me access my savings account. Will not call back. Can’t get a supervisor on the phone. I have nearly 250k in my account and I can’t get at it? Are you fu*king kidding me? I will be contacting the treasury dept. When this gets handled I am CLOSING MY ACCOUNT. Screw Ally bank.
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