No fees not trouble... neutral points, no checkbook, it takes upto 4 business days to get the full amount of your deposit over $100. The app for check deposits sometimes takes blurry pictures of the check and you have to reporcess the check. But all this is classic for Online banking only banks. Their goal is that you autodeposit your check and you spend it on the ATM card because that is how they make their money...Nothing wrong with that... just beware if it fits your lifestyle.
If you're going to deposit a check, beware the long hold that will inevitably be put on the availability of funds. It will take 7-10 business days before you can even use the money. I'm sorry, but that's ridiculous. There's no way around it. If you needed funds while that check was all you had to your name, you'd be screwed and broke until the hold period is over.
OneWest took over for IndyMac when they folded. I had a written agreement that stated my first and second mortgage could not be sold or separated. They did exactly that and it ended up costing me tens of thousands and our familys home. They cannot be trusted and should be jailed. Don't do business with this bank!!!
USAA insurance is top notch, but that's where it ends.
I filed for Chapter 13 due to astronomical medical bills and student loans. They immediately locked me out of using the full site and force me to use the mobile version, which is fine for most purposes. Apparently it wouldn't have mattered if I claimed them in my case or not, they demonize anyone who doesn't have stellar, amazing financial history. I had better luck with the big banks then these yahoos.
I had a CD backing a secured credit card. Instead of using the CD to pay off the card (which is what I was told would happen), they are taking money from the bankruptcy and holding the CD. Interestingly, I was never late on paying my bills on that card, was @ 50% of balance, and had it for 7 years.
They screwed me with deposits, too. My husband got a check from the VA for backpayment of disability benefits to the tune of $24,000. They held the check for 30 days, saying it's because of the "amount". It was on a **** US Treasury note, and easily verifiable.
Run, far far away. Even as a service member, you're better off using a credit union.
I'm pretty sure there are people paid to write negative and positive stuff about this bank. I'm here to give you my own personal experience. Its a bank. They get my money and I spend it. There are no hidden fees. By law, they must tell you about all the fees they charge. Only a fool doesn't look up what these fees are. Everything is pretty much electronic these days. They don't steal your money because they can't. Its impossible to just take your money and it not be YOUR fault. So yeah, this is a solid 4 star online bank.
I had dealt with this bank as the final recipient of my mortgage for 10 years. A month ago I paid off my mortgage balance and at that time was assured that the automatic payments deducted from my checking account would automatically stop. When they deducted the monthly payment the following month, I requested a wire transfer to return my money in a timely manner. When the money did not appear in my checking account, I called and was told that just because I requested a wire transfer doesn't mean that they had to honor that and their decision was to send a check through the mail. It has been 2 weeks that I have been waiting for them to return my money and I'm not happy about that.
Got an offer for an usecured card in the mail while I was in the process of building credit. It was the first offer I'd gotten for a card with no annual fee, so I took it. There are no bells & whistles here--it's a high interest card (I never carry a balance) with no cash back or bonus features. The website looks like the founder's kid's 3rd grade class built it. It's clunky, small font, not very intuitive, and doesn't offer many features we've come to think of as standard.
All told, I would have given this card a 3 or 4, but found myself having to dispute a payment. I couldn't find a dispute button on the website, so had to actually leave the bank site and go to google. And I'm shocked by the answer: I have to dispute the charge, in writing, BY MAIL. I'm pasting Merrick's own description below. This is just an enormous hassle, and suffice to say, it's going to be the last time I pull this card out of my wallet.
Q: How do I dispute a specific charge?
A. If you wish to dispute a specific charge, you must notify us in writing within 60 days of receiving the statement containing the disputed item to preserve your rights. Your letter should be signed by you, and include the following:
Your complete account number; Merchant's name; Merchant's location;
Amount and date of the disputed charge;
The date that the charge appeared on your statement;
Whether the transaction was made in person, over the phone, or through mail order;
The specific date on which the service was to be rendered or the merchandise was to be delivered;
The merchant's response to your request that they credit your account. If you have been unable to reach the merchant, you must list the specific attempts you have made to contact the merchant; and
A copy of your receipt or invoice or a copy of the advertisement or other documentation stating what service was to be provided or what merchandise was to be delivered.
If more than 60 days has elapsed since receipt of the statement containing the disputed item, please send your letter with the requested information, and it will be reviewed to determine our ability to assist you. A written response will be mailed to you within 30 days of receipt of written notification of your dispute.
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