Banking Reviews


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Jul 16, 2016
Not to be trusted
Anonymous

I should have left  the time when they conducted a massive upgrade a couple of years back that left thousands (including me) without access to their account for weeks. I didn't even know what my balance was because the system crashed and couldn't tally it accurately. It was a complete nightmare. 

I should have fled then but I was foolish. 

Simple is full of glitches and incompetent customer service reps. They have an ongoing habit of freezing your account without notice or just cause. For instance, I told them I'd be traveling internationally and to put an alert on my account. Instead they completely shut down my account (not kidding) while I was abroad. 

Their justification was that they can't support international customers! As if me traveling for a few months somehow negates my US citizenship and residence. In addition to being abroad with my primary source of cash unaccessible, I spent days having to clean up the mess it caused with automated bills and other charges that couldn't get through. 

This is just one of at least a half dozen times when my account was inaccessible of course at the most inopportune times. 

I had such high hopes for this bank but they are an absolute mess. I was a ongst the first to sign up when they launched and have been through so much drama since. 

Don't let the cute white card or pretty web interface fool you like it fooled me. They have no business being in the banking industry. All will seem rosy until the day you need your money and can't access it.

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Mar 05, 2015
I'm a forever customer of this bank!
Catsissie
7 Contributions 43 People Helped

I first opened an account with this bank in 1995, and have enjoyed a wonderful relaltionship with it ever since. I got my first credit card through them, and they even recommended a security program for my computer, with a trial to try! If I had issues with online banking that I needed help with, they were there for me. No question was to insignificant to be answered in a professional, thorough way. I'm just the average custormer, but always been made to feel like royalty at any branch I go to. I would gladly recommend Union Bank to anyone.

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Jun 24, 2016
I have a Fingerhut Account with Web Bank
Anonymous

I get credit increases every 6 months as long as I may payment on-time.

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Jul 02, 2016
No international ATM withdrawal fees
celis0814
1 Contributions 0 People Helped

Initally I had opened up my Schwab investor checking account because I was traveling outside of the states.  

The trips and withdrawls from ATMs were seamless and the fees were refunded to me.  Even the $5 fee from JFK's international airport terminal where I made a withdrawal in euros as I was concerened that the card may not work in Europe.  It did, I withdrew cash in France and in the Azores, the fees were refunded.  

Having had a positive experience I opened a brokerage account with them and purchased some no fee EFTs from their select list, and later their mutual funds.   I then started researching and educating myself and downloaded their Streetsmart Edge application on my computer and their app for my phone.  They have webcasts twice a week on the current market conditions, as well as classes on their trading tools, Recognia.  

I've only purchased 10 shares of one stock thus far, but that's going well.  The $8.95 trading fee is high, as you could download other apps to do free trades. 

Having received phone calls from Schawb to talk about my experience and offering assistance, has been quite helpful.  

I'm sold on Schwab.  I've rolled over an old IRA to them from a large mutual fund company that I had been with since the 1990s.  They seem to be seamless, embrace technology, provide fantastic customer service, and do their best to educate the customer.  I've recently applied for their Amex Investor Card and I look forward to the same positive experience I have had with their other products and with the company.  

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Jul 17, 2016
okay but...
Anonymous

I like this bank, they are open a lot. Just recently someone tried to use my debit card, but they somehow caught it! I was so happy they did. I went in and everything was great, nice people, friendly, helped me get new card. The next day I see he charged me 15$ for my new card. I'm thinking,okay...he never mentioned this, and really, they charge for fraud replacement of your card?! I was a bit surprised? I called the main bank number, come to find out, he wasn't supposed to charge me. I had been so happy with them, till this. I'm pretty sure I may know why he charged me. Now I feel a bit uncomfortable going to this branch now, but it's the one near my home. :(

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Mar 28, 2016
Criminal!!!
Anonymous

OneWest took over for IndyMac when they folded. I had a written agreement that stated my first and second mortgage could not be sold or separated. They did exactly that and it ended up costing me tens of thousands and our familys home. They cannot be trusted and should be jailed. Don't do business with this bank!!!

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Jul 05, 2016
Lost Faith in It
J3J3Real
1 Contributions 0 People Helped

Don't ever let them switch cards on you. I have a USAA credit card with them and one day they decided that they were going to switch from a mastercard to a visa card. Well this was fine and dandy until experian said I didn't qualify for a loan because of my score. It comes to find out that both cards show as active and open accounts with a balance. Now it looks like i have all this debt. Now I do check the other bureaus and they are 30 points higher. But the mastercard was closed on May 19th so why is it still showing up. after I called the bank you would think that somebody would be helpful to say you know what let me send over some information to have that turned off no instead I was given the run-arounds and I was told that I would have to send some letter so that it would be turned off? She just sounded nonchalant like oh it's your problem. Why?! when it's their fault it is on there in the first place. Here it is July and its still showing up on my account as being an active account. Why do I have to do all of this extra leg work? Why can't somebody just resend the report to Experian and say close the flippin account?

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Jun 11, 2014
Best online banking I have found
Anonymous

I have been with AMBK.com for over 10 years, and their service, and perks are almost unbeatable. They always have a higher than average interest rate on their free checking. And the ATM refund fee program is great too.

When I started their rate was 6% now its about .40 but its still better than a lot of other bigger banks, and I use the prepaid deposit envelopes without any issues. I highly recommend them!

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May 31, 2016
Its not a bad bank
Anonymous

I'm pretty sure there are people paid to write negative and positive stuff about this bank.  I'm here to give you my own personal experience.  Its a bank.  They get my money and I spend it.  There are no hidden fees.  By law, they must tell you about all the fees they charge.  Only a fool doesn't look up what these fees are.  Everything is pretty much electronic these days.  They don't steal your money because they can't.  Its impossible to just take your money and it not be YOUR fault.  So yeah, this is a solid 4 star online bank.

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Feb 12, 2016
I would not recommend this bank
Anonymous

I had dealt with this bank as the final recipient of my mortgage for 10 years.  A month ago I paid off my mortgage balance and at that time was assured that the automatic payments deducted from my checking account would automatically stop.  When they deducted the monthly payment the following month, I requested a wire transfer to return my money in a timely manner.  When the money did not appear in my checking account, I called and was told that just because I requested a wire transfer doesn't mean that they had to honor that and their decision was to send a check through the mail.  It has been 2 weeks that I have been waiting for them to return my money and I'm not happy about that.

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