Banking Reviews

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Sep 09, 2017
So good!
1 Contributions 0 People Helped

I have used CS for a couple of years now, and I love love love them.  I have never had a single problem and anytime I call customer service, they are ON IT.  Customer service seems to be US based, high quality.  Fees are few and far between.  Interest rates are great.  Checks are free.  Everything is just EASY with CS.  I can't even believe the difference between using them vs. our local banks.  Would recommend them to anyone.

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Oct 16, 2017
good yield and service. no thrills.

Opening an account for me was harder than most since i had to call in to finish the application, but customer service was great and answered immediately so no problems there. Turnaround time for pushing funds FROM Amex website into an external account is ~3 days. For pulling funds into the Amex savings account FROM the Amex website it takes about 5 days for the funds to become available, but it is posted immediately and interest accrues starting on the date you initaiate the transfer, so no issues with that either. Does what a savings account should do with a good yield and great customer service, but it is a no-thrills service. Very basic website and no mobile app.

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Oct 12, 2017
Was good, not so much now.

At this time they conceal the details between their "Safe to spend and Goals". What that mean is when you over draw on your "Safe to spend" and it draws funds from your "Goals" you will have no way of knowing the amount, when or what it was for.  You just have to trust them. Trust a bank..... I personally have gone back and forth with them on this matter to resolve. They are not transparent. In any case, their app is pretty good other than that particular issue. But I would recommend checking out other similar apps to see if there is one with a better reputation and more transparency.

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Dec 03, 2016
Great rates!
3 Contributions 0 People Helped

I found out about VirtualBank by searching for CD rates. I decided to open an account since they offered me better rates than my main bank was offering.  

Overall, I've had a great experience with them. Opening my account was pretty easy. I linked my primary bank account to make my initial deposit and the rest was taken care of.  I really like the fact that I can quickly transfer funds between my VirtualBank account and my main bank without any issues.  

I haven't really considered VirtualBank as a primary bank, but to earn a bit of extra cash, why not.

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May 08, 2017
harris bank is better than any other ban

it gives me the money i need

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Jun 23, 2017
The first bank I've stayed with
Top Contributor 14 Contributions 97 People Helped

Frost is a slice of Texas. They operate only in Texas and their customer service lines... you guessed it, are in Texas. A live person answers the calls, usually on the first ring. No automated menues, or oursourced reps.

Being a smaller bank, they have competive rates and EXCEPTIONAL in branch employees. They'll open the door for you, get you a coffee or a snack. Having a smaller ATM network, the out of network ATM fee is only $1.50.   (Compared to $3+ with the national banks)

When my account was compromised, it took one call to customer service. I stopped by a branch, they had the new account open- starter checks ready- and have moved the provisional fraud credit into the new account. 

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Nov 08, 2016
never had any problems
1 Contributions 2 People Helped

I have their Money Market business business banking. They have superior interest rates than the high street banks offer. Also, their fines/ fees are lower than BoA.

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Feb 22, 2017
Very friendly. Great customer service.

They might not have the most locations but they are very helpful and very friendly. 24 hour customer support where you can actually talk to a person.

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Jul 24, 2017

Don't let them take car payment directly out of your account, they keep doing it even after the car is paid off.

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