They seemed to be honest and helpful to get me a lower intrest that would allow me to be more comfortable with the monthly payment.
The rate is good and I like the no nonsense approach to the application process. I basically did the whole deal sitting at my desk one afternoon. No sweat. Sabien with auto-pay was super cool and helpful. The only issue for me is the loan fee. Mine was $449 I think which nearly negates the advantage of the refi. I think it's a trick they pull and I want to call them on it. Say it up front Auto-pay. I shouldn't have to read fine print to see that I'm about to spend $450 outside of the loan and interest. I want people I can trust in the banking business and now I'm wary of Auto-pay and Credit Karma. Just beware and know what you're paying for.
I currently am paying off my loan with Capital One. The customer service department is SUPER helpful!!! They have flexibility. If you are ever finding it hard to pay they loan, they work with you in order to ensure you stay in good standing with them.
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