I have both term and permanent life insurance with NWML and have been with them for over 30 years. It is always one of the top rated Life Insurance companies every year I check. My dividends go up evey year and my whole life insurance amounts increase every year. I have had sevearl agents and they have all answered my questions and helped me understand the different ways I can use the insurance to both protect my family and also save for retirement or leave some money to my kids and or charity. It has been a good investment and given me peace of mind that my family would be cared for if something would happent to me. I think that every man that is married should have some life insurance and why not buy it from the best company.
Every year for the past thirty years Mass Mutual has screwed up the reinvestment of the annual dividend. Their systems are so bad that they are unable to fix the problem on a permanent basis. The only way that they can get around the problem is to send us a check and then we need to call and have the check canceled and they will manually fix the problem for that year. This isn't a permanent fix and we need to do the process again the next year.
I have been trying to cash in this policy every since nov.2015,talked to 8 to 9 different people.Here it is June 6 2016 and have not received the forms yet that I need to cash this policy in. T his absolutly disgraceful for company such as this. Never will I deal with this company again or will I advise anyone else to deal with these unethical people.
Went to see my local agent, said i wanted to build up cash value. Got set up to take a test, and started making payments after policy became active! Was amazingly easy! My agent is Kevin Brown in Las Vegas, Nevada and he was very knowledgeable.
If you want a company that honors their word and handles their issues in a timely manner, Mutual of Omaha is not it. Run the other direction. I signed up for a policy and was told by the agent that I would have no issues being approved and she talked about all these possibilities that I would be covered under if it ever happened. They came out to test my blood then about a week later started deducting the money from my account; by the way you can only do deductions straight from your checking or savings account. I then got a letter saying the policy was cancelled. I contacted my agent who assured me that the policy was still being looked at for approval. I signed up for the policy in February; I didn’t get the policy in my hands until the end of April, once I had time I looked over it showed that they had changed the policy that I would not be covered for anything dealing with my back, foot, arm or issues with a pregnancy simply because I broke my arm when I was little had a bone removed from my foot and have always had pain in my back, but if I were to break my foot or my back they wouldn’t cover it because I had, had issues in the past, then on top of it they increased the premiums. When I read this I contacted the agent immediately and told her I did not agree to the changes and wanted the policies cancelled, she told me to fax her the letter that they sent with the policy to sign to agree to the policy, I wrote on the letter that I did not agree and to cancel the policy immediately. I contacted the agent a week later May 1st after not receiving a response and she told me I had to send the complete policy to her for her to be able to cancel the policy. After fitting the time to make it to the post office because it was a large package I was able to mail the policy back. Waited a week didn’t get a response from the agent, so I emailed her, waited a week, didn’t get a response so I called her, she said that she had been on vacation and had just sent the cancellation to the company and I would see a refund in about 5 days, after not receiving a refund I finally gave up on the agent and contacted the company directly at the end of June. They stated that the policies were still in forced and that they had not received a cancellation but they would cancel the policies and refund me the money but it would take over 30 days to refund me the money, I told them that I sent a cancellation in May to the agent and that 30 days to wait for a refund was unacceptable, the customer service rep said that she would have the policy cancelled and I would get a refund in 7 to 10 days. I called back the next day and was told that the policies were not cancelled and that I would have to fax a cancellation notice to one department and that I would have to talk to the other department to see how they handle cancellations. The lady I spoke with transferred my call but actually hung up on me instead, so when I called back I requested to speak with a manger, he said that the policy would be cancelled and he would try to get a refund processed right away for me. Even though I told them I wanted the check sent over night to me, the mailed it the next day snail mail. I finally got the check 7 days later, for only part of the refund due to me. I now have to spend my lunch break trying to get the remaining funds sent to me and now will probably have to wait at least another week for them to send me money that they stole from me. This company should be sued for everything they are worth, if a lawyer wants to open a class action suit against them sign me up. I will not do business with this company ever again and do not recommend that you due business with them either. Who would want to send their money to a bunch of thieves I can’t imagine what it would be like if you had a claim with this company.
My father and I both had life insurance through Transamerica. you never think the day will come, but unfortunately I lost my father a few months ago.. TA had to do an investigation so they didnt pay immediately, but kept me updated monthly. Then when I least expected it, I was sent a check, 6 figures, enough to pay back the borrowed money I needed for his final expenses as well as pay off all my bills and then some...you never think the day will come, but I am sure glad we had this product. I have a policy with them too. Very reliable.
|Results 1-10 of 44||Results per page: 5 | 10 | 25||Page 1 of 5 Previous | Next|