I feel safer having got my family protected with life insurance. My agent took his time with me and catered to my families needs. He explained things in detail and answered our questions. I would recommend New York Life to anyone!!!
Consistently ranked highest in financial strength, pays more dividends out to policyowners than any other company out there. Tons of support from Agents and Home Office from a company that always does what's right. Quick and easy claims process.
If you like high fees and complex/difficult to understand contracts then MassMutual is the company for you! Their fee schedules are anything but transparent and are so numerous even have a degree in finance won't be sufficient to navigate through the quagmire that is a MassMutual policy.
I purchased a 20 year term policy in a different state about 16 years ago. Unfortunately, the agent I purchased it from is no longer available. He was much older than me and suspect he is retired or has passed away. This leads to my my first piece of advice: When you buy a life insurance policy, make sure you purchase it from a reputable agency that is likely to be in business for years to come, and preferably from an agent who is younger than you are, because otherwise you may find yourself without an agent when you need it the most.
I had 4 (revocable) beneficiaries listed on my policy, and following a divorce, I needed to remove my former spouse as one of those beneficiaries. This should be a fairly simple request, but it turned into a never-ending series of headaches. I submitted precisely what was asked for each time the forms were sent in, but they repeatedly denied my request and ask for additional information. The most frustrating thing about this is that MO doesn't assign anyone to a case like this and thus, each time you call their customer service reps you have to start from the beginning with a new rep. So maddening! I finally insisted that they connect me with someone in the department that handles beneficiary changes. I then received an Email from a Policy Service Analyst. The first Email I received from her did not address me by name nor did it have her name or contact info at the bottom. It was like a text message and in my opinion, very unprofessional. The only way I knew her name is that it was on the URL. She approved my beneficiary change, but the first draft of this had several errors on it. I asked several times to communicate with a supervisor in her department, but she ignored my request. I eventually received an Email with an attachment that appears to be correct...several months after my first request for the beneficiary change.
I will NEVER purchase anything from MO again. There does not seem to be any accountability whatsoever when it comes to customer service. My suggestion to MO is this: If you receive multiple calls about the same problem, then assign the case to a specific rep who can then become familiar with the case and be held accountable for solving the problem.
Policies looks great but try to get a form to retrieve your savings!!! I've been waiting almost three weeks. I've talked two 10 diffrent agents and still haven't recieved my cash surrender form for Re embers ment of my savings.
Went to see my local agent, said i wanted to build up cash value. Got set up to take a test, and started making payments after policy became active! Was amazingly easy! My agent is Kevin Brown in Las Vegas, Nevada and he was very knowledgeable.
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