I had dealt with this bank as the final recipient of my mortgage for 10 years. A month ago I paid off my mortgage balance and at that time was assured that the automatic payments deducted from my checking account would automatically stop. When they deducted the monthly payment the following month, I requested a wire transfer to return my money in a timely manner. When the money did not appear in my checking account, I called and was told that just because I requested a wire transfer doesn't mean that they had to honor that and their decision was to send a check through the mail. It has been 2 weeks that I have been waiting for them to return my money and I'm not happy about that.