Desert Schools FCU Reviews
Jan 05, 2017
Really bad customer service

We've been with Desert Schools for over a decade and haven't had any major issues so far, but we're trying to get approved for a mortgage and are being completely ghosted by them. The first time we went in, the broker wasn't there. We were given an appointment for the next day. We came in the next day and she had no record of an appointment for us. Told us she would e-mail us with what we need to bring in and we would get a call to confirm the appointment the next day as well. Waited all day, never got the confirmation call or the informational e-mail, we called and nobody picked up, we e-mailed in asking for the informational e-mail, still nothing. Not going to drive 20 miles out to the other branch just to be told we slipped through the cracks yet again. We're going somewhere else.

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