The lies they're unreal. Had to contact FHA just to get things straight.Still not over. Stay away !
Communication has never been a problem. I have been with SunTrust over 20 years. They are located on the east coast and are convenient for me. I have an overdraft loan and a credit card account plus my checking account. Transferring money and paying bills (even automatic deductions) have always been easy. I am far from a technology guru, but their website was fairly easy. I applied for a car loan and got an interest rate of 2%. The people were wonderful to me. But then Honda offered me .9% (That's right, less than 1% interest), so regretfully I had to back out of SunTrust. But their people couldn't have been nicer to me.
They have the worst customer service I have ever had to deal with! I consigned for my sons loan and actually am the one who made the payments. They would not give us a form to say he was current on the loan in order for him to get a small loan for a used motorcycle. We had to do a 3-way call and then 2 weeks later we were told they were repossessing the vehicle. We fought to no avail and ended up selling his car and paying off the loan to suntrust. THen it took us a full month for them to finalize the paperwork and submit the info to our state for the title to be released. This almost caused us to lose the sale of the vehicle! This company really SUCKS for customer service and policies. Still not sure how we went from payed up to date to getting reposed in less than a month!