The lies they're unreal. Had to contact FHA just to get things straight.Still not over. Stay away !
I have banked with Suntrust for years. 5 years so far. I currently do not live near a Suntrust branch/bank, so everything I do is, either online or over the phone. The customer service is always very knowlegeable and helpul. Im happy banking with Suntrust! Havent ran into a problem yet!
They have the worst customer service I have ever had to deal with! I consigned for my sons loan and actually am the one who made the payments. They would not give us a form to say he was current on the loan in order for him to get a small loan for a used motorcycle. We had to do a 3-way call and then 2 weeks later we were told they were repossessing the vehicle. We fought to no avail and ended up selling his car and paying off the loan to suntrust. THen it took us a full month for them to finalize the paperwork and submit the info to our state for the title to be released. This almost caused us to lose the sale of the vehicle! This company really SUCKS for customer service and policies. Still not sure how we went from payed up to date to getting reposed in less than a month!