Communication has never been a problem. I have been with SunTrust over 20 years. They are located on the east coast and are convenient for me. I have an overdraft loan and a credit card account plus my checking account. Transferring money and paying bills (even automatic deductions) have always been easy. I am far from a technology guru, but their website was fairly easy. I applied for a car loan and got an interest rate of 2%. The people were wonderful to me. But then Honda offered me .9% (That's right, less than 1% interest), so regretfully I had to back out of SunTrust. But their people couldn't have been nicer to me.
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This bank will put through your debits before your credits resulting in overdraft fees.