I have yet to experience any negative interaction with Suntrust for any accounts. From my credit card to my debit/credit card, I believe that the service has been absolutely amazing. Also, I think suntrust has amazing customer service. I have called on so many occassions freaking out about mischarges and have had all of my issues resolved in a reasonable time. I see people complaining about things like missing payments and things....maybe you should hold on to your reciept? It could happen anywhere with such a diverse group of employees it is hard to avoid all human error. I've been with suntrust for over 6 years now an no issues. Part of me feels like all of the negative comments here are either human error on the part of the poster, or carefully placed anti-ads from other companies.
Keep up the good work Suntrust!