I have banked with Suntrust for years. 5 years so far. I currently do not live near a Suntrust branch/bank, so everything I do is, either online or over the phone. The customer service is always very knowlegeable and helpul. Im happy banking with Suntrust! Havent ran into a problem yet!
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I had this bank years ago and it was great. I closed the account when I moved. Now I opened an account online with them and have had nothing but problems. They did not submit the initial deposits via ach so I made a deposit using another linked bank. They took the money from my external account and put a "stop" on it holding it in some kind of escrow outside of my account. I called to find out why as there had been NO communication on this and they said I needed to visit a branch several hundred miles away to verify my identity. They now have actually blocked my ip to their site, and suspended my online id so I cant even see any of my accounts. They have thousands of my dollars tied up for no reason. I don't intend to keep this bank very long as my trust in them has gone out the window at this point. Too bad.