Home Loan Reviews Advertiser Disclosure

SunTrust Bank Mortgage

1.0 out of 5 stars
6 Reviews

From Borrowers in the last year


Application Process

1.5 out of 5 stars

Customer Service

1.5 out of 5 stars

1 5

These reviews were written by current and former borrowers in the last year.

Oct 19, 2016
The worst mortgage company ever!
Anonymous Borrower

The lies they're unreal. Had to contact FHA just to get things straight.Still not over. Stay away !

more ...
Oct 15, 2016
a pre schooler can do better
Anonymous Borrower

This has been one of the worse experances of my life when it comes to dealling with a bank. 

1) Now after paying extra to principle for the first 3 months they decid to sell my loan

2) The original agent actually got in an argument with my insurance agent and keep demanding they do things that was not in the legal limits for VA

3) closing date keept getting moved due to variuose reasons, even the attorny doing the clossing said they never had this many issues. 

4) My final paymen and my initial payment changes by over $100 

5) The primary agent went on vacation thru the middle of the process

6) Had an inspector who did not kow a light bulb from a 2x4

This is just the main things, but there were other little things throughtout the process. I am now at the point I am ready to close all my accounts with suntrust . 

more ...
Oct 14, 2016
Collection started on paid loan
Anonymous Borrower

You may have no way of avoiding these people if your loan gets transferred to them, as mine did, but if you have a choice go anywhere but here for a loan!  They failed to credit an electronic payment made by Wells Fargo and continued collection actions, even after Wells Fargo provided proof of payment!  Customer service is terrible!

more ...
Jun 16, 2016
Anonymous Borrower

Twice now, suntrust has shown us that they don't know what they are doing. The first time, my lawyer wired money at closing to pay off my loan, two months later when running a credit check I saw this was still an active loan. Turns out the money was sitting in the wire account and Suntrust didn't know it was there, I has to call three times to get them to apply it and credit it back to the day of closing since first they wanted to credit it to the current day and charge me $1000 for their mistake.  Now my home Loan has been sold to Suntrust, I got a letter saying where to send my payment, I sent it there and was then billed as if I never paid. I had to follow up two more times to help them find the payment and get it to show up in my online account as paid.  Does Suntrust lose all money that comes in???

more ...
Jun 15, 2016
Currently have a Suntrust mortgage
Anonymous Borrower

This company is so far behind the times im surprised they are still in business. I will be refinancing ASAP just to get away from this company!

more ...
Jun 10, 2016
Don't get involved with this company!!!!
Anonymous Borrower

Hey are the worst of the worst. They lie, threaten, lose documents and after sending the same documents 3 and 4 times refuse to acknowledge receipt even when you have proof the were received.

more ...
Add a Review

Add Your Review

I Own It I Had It I Applied

Please state your experience.

How would you rate this loan overall?

Please select a rating

What should others know about this loan?


How was application process?

How was customer service?

Join the Credit Karma Community

It’s free, and you’ll get tools and info that can help you improve your financial health:

  • Credit scores and reports
  • Credit monitoring
  • Personalized recommendations