PNC is firmly rooted in the past century and has not advanced one day beyond 1980. After getting a loan with them you will get one and exactly one corespondence from them containing a wad of poorly printed payment coupons and that is it. The only cutomer ervice is over the phone with very long waits. There is no web site, there is no automated phone support. They will not even bother sending you an annual summary of your loan. Basically if you have a real problem good luck becaue your are at the mercy of getting a good CS person on the phone and that's dicey.
Stay away from PNC , had a house loan with them for 5 years and needed to refinance from a 15 yr to a 30 year , same bank same loan same people. Said I didn't qualify for the loan, WTF ?????? Wouldn't work with us, stole our house legally. They have no morals . Since then I have built a home out of pocket . It's smaller but paid for. PNC took bail out money and my home for free. Only Americans do this to people. I'll never use a lender again. If I can't pay cash then I don't need it .
My car was totaled going on 2 months . Insurance handles their part in a week. I signed over power of attorney immediately and over a month later still being told two more weeks for a letter of guarantee. On top of that every time I call it is at least a thirty minute wait or unusally high call volume. I will make sure to never have pnc again.