After receiving a PNC Check Ready loan to buy an out of state car in 2013, PNC charged insurance on the car that I did not receive yet and raised the payment amount with no notice. I didn't argue, just rolled with the punches. The coupon book that they sent only lasted for one year on a six year loan, and of course when I called for another one, they said they sent it and it must have gotten lost in the mail. Then they said they sent two more that never came. But I still paid the note on time and without question. On March 1, 2017, I paid off the balance of the car. They sent me a letter dated March1 to confirm that the loan was paid in full, but they sent no title. No correspondence on where the title was, or how to get it. I went to the branch, and they told me to wait 30 days to see if i receive it. I still have not received a title, and everyone from inside the branch to corporate has given me the runaround with no solution. Do not use them unless u want to end up with a title less car that cannot be sold or registered after you have paid the amount in full.
Several month process to get through the documentation. They frequently said their fax system is in really bad shape; always talking to a different person... After sending them my detailed tax history for the 4th time I gave up. Really unprofessional outfit. If you don't want to do home equity loans, just pull out of that side of banking? Seriously considering moving my alternate accounts from them to another institution after this experience.
The customer service is terrible. On a few occasions I had questions regarding my account, and the reps each time were curt, inflexible, and unwilling to provide you with assistance. The card itself is ok. After years of paying on time, I was never offered any kind of credit limit increase, lower interest, or other perk. Strict guidelines. Overall, I do not recommend. There are way better options out there, such as Discover (the best!), Chase, or even Capital One. This honestly was the worst card I've had.