I have a PNC Equity loan which I've had for about 7 years. They are a wonderful bank to work with. I've been late a few times and they don't even call. They never charge late fees if you are late. I have nothing but good things to say about PNC and their customer service reps are excellent. I bank with Chase & Bank of America. I originally banked with MidAmerica. Then it was sold to National City and then PNC. There is a branch on the corner by my house, but they changed ownership so many times I decided to go with a bigger bank. After I switch to Bank of America, they open a huge PNC next door to my building in downtown Chicago. My mortgage was originally with WaMu and then they closed and Chase took over my loan. I have my mortgage with Chase on default. I personally love banking with Bank of America for my checking and credit cards, but PNC for my equity loan has been great. No complaints here.
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After paying off a home equity credit line (which originated through National City) I inquired about how to formally close the account and was told to fax a signed letter authorizing the closure. No problem. I faxed the letter and never received confirmation. I called several days later to check on the status and received a vague indication that the account was in the process of being closed and that I should receive a confirmation sometime soon. A couple weeks later, after still having not received a confirmation, I see that the automatic payment setup through PNC online banking had proceeded and overpaid to the "closed" account.
I called in and spent 15 minutes navigating the phone menus until I found the right combination that actually let me speak to somebody (I had to start by saying that I didn't have an account and wasn't a customer and then choose the option to "inquire about an existing loan" on a subsequent menu). Once I could finally speak with somebody, who was very helpful, I learned that the account actually was closed, despite not receiving a confirmation, and that the "online banking" function was somehow disconnected from the account itself. This meant that, even though the account is closed, the automatic payment I had setup in the PNC online banking portal was still active and I needed to remove the automatic payment in order for the system to stop trying to make payments to the closed account. They're going to have to offer a pretty good rate to convince me to use PNC for any banking in the future.