Keybank Reviews
Jun 27, 2017
Auto Loan
Anonymous

I am unable to view my interest charges each month from my online account.

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Jul 17, 2017
Poor customer service
Anonymous

Customer service representatives have much to learn.  I was on hold for over 2 hours and was bounced from department to department.  The one representative told me the college I was being billed from wasn't a real college and the Finanicial department lied to me about charges.  Both not true.  Very frustrated as was not able to receive assistance to have transaction fees reversed.  Went into a branch close to where I work and they were very helpful.  I switched my 5 accounts the day I spoke to the customer service representatives.  The customer relations manager was not at all surprised at how poorly the call centers treated the situation.  I would give 0 stars if I could.  Such a shame because I had been with the bank for over 12 years.

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