You may have to wait more than a month for no answer.
My accounts were bought to Key Bank after a buyout of First Niagara. I have never expereinced such a lack of empathy or willingness to address an issue in my life.
Dealing with them has been costly and stressful. I have paid and closed my credit card, moved my primary savings and checking to TD Bank and attempted to close a CD last week in which they told I would have my money in 5 buisness days. I called today, on day 8, and was informed I need to come to the branch (an hour a way).
Steer clear, there is no need to stress yourself out with this institution, They have nothing more to offer then other banks and with alot more headaches.