You may have to wait more than a month for no answer.
Opened a new account online, I am going to school in AZ, but my sister is in Oregon. AZ is not in Key's service area, so I was required to use my sisters address, then use my AZ mailing address. One thing after another started after this. They didn't process my opening deposit, then sent a letter asking for a check to be mailed in. The. Wanted proof of both addresses with my name on both, which I dont have for my sisters address in Oregon. Of course I understand security, I answered all the equivalent security questions, and passed chexsystems. Then received another letter asking for copies of utility bills and leases. It was too much work for an account opening experience that should have been 10 minutes. I emailed asking that Key return my deposit check and cancel all opening for the ne account. I simply got a reply saying done. They didn't even care they had made the whole situation impossible. I did open a new account online with Wells Fargo, which ended within 3 days and no hassles. What a relief WF wanted my business, while Key didn't even care. Very disappointed, and hoping KeyBank is bought by someone else and the name dropped. Would love to see Key bought by PNC or Suntrust Banks!