Home Loan Reviews Advertiser Disclosure

KeyBank Mortgage

3.0 out of 5 stars
2 Reviews

From Borrowers in the last year


Application Process

2.5 out of 5 stars

Customer Service

2.5 out of 5 stars

3 5

These reviews were written by current and former borrowers in the last year.

Jul 28, 2016
Unclear and dishonest policies.
Anonymous Borrower

I had many questions about how Key was allocation principal and interest payments on my 30 yr fixed mortgage.  After 10+ calls and sending a letter (that was never answered) I still didn’t get an explanation of the erratic application of principal.  This has been a terrible experience with unclear fees and policies, statements that are worthless, and an website that feels like it is from the 90’s.  I am paying off my mortgage with Key and leaving as quickly as possible.  

more ...
Jan 30, 2016
Easy and Clear
Anonymous Borrower

I had a long term mortgage through Huntington, and they royally screwd up my Escrow account and were going to raise my payments instantly to over $400 extra a month.  Since it was their miscalculation, I was livid.  I looked around to refinance (I have a credit score of over 750, so I'm competitive) and at first looked into Quicken Loans.  I was very disappointed with a minor bait and switch they tried on me, and cancelled the loan.  A few months later I looked again and since we had checking and savings through Key, I thought I'd try mortgage there.  It was a great experience, very clear and smooth and not at all shady.  It was good and so far the service on the mortgage has also been excellent, and I'm going on a year now.

I'm fascinated by the negative reviews, but mine has been excellent.

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