KeyBank Mortgage

1.0 out of 5 stars
1 Review

From Borrowers in the last year

ADDITIONAL RATINGS YOU MIGHT FIND HELPFUL

Application Process

2.5 out of 5 stars

Customer Service

2.5 out of 5 stars

1 5
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These reviews were written by current and former borrowers in the last year.

Jul 28, 2016
Unclear and dishonest policies.
Anonymous Borrower

I had many questions about how Key was allocation principal and interest payments on my 30 yr fixed mortgage.  After 10+ calls and sending a letter (that was never answered) I still didn’t get an explanation of the erratic application of principal.  This has been a terrible experience with unclear fees and policies, statements that are worthless, and an website that feels like it is from the 90’s.  I am paying off my mortgage with Key and leaving as quickly as possible.  

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