KeyBank Mortgage Reviews

1.5 out of 5 stars
2 Reviews

From Borrowers in the last year


Application Process

2.5 out of 5 stars

Customer Service

2.5 out of 5 stars

1.5 5

These reviews were written by current and former borrowers in the last year.

Jun 27, 2017
Auto Loan
Anonymous Borrower

I am unable to view my interest charges each month from my online account.

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Jul 28, 2016
Unclear and dishonest policies.
Anonymous Borrower

I had many questions about how Key was allocation principal and interest payments on my 30 yr fixed mortgage.  After 10+ calls and sending a letter (that was never answered) I still didn’t get an explanation of the erratic application of principal.  This has been a terrible experience with unclear fees and policies, statements that are worthless, and an website that feels like it is from the 90’s.  I am paying off my mortgage with Key and leaving as quickly as possible.  

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