Keybank Reviews

1.4 out of 5 stars
18 Reviews

From Account Holders in the last year


Application Process

2.5 out of 5 stars

Customer Service

1.5 out of 5 stars

1.5 5

These reviews were written by current and former account holders in the last year.

Oct 25, 2017
Anonymous Account Holder

High overdraft fees, longest wait times for customer service disputes department. I'm currently on hold at 43 minutes! That is unacceptable. They're also operate on EST which is highly inconvenient for most customers. If you need a replacement debit card right away you can't get that. They only issue a temporary ATM card that can only be used at their bank. So it's pretty much useless. Worst banking experience ever. I never thought I'd say this but I'm going back to Chase Bank. 

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Sep 20, 2017
jul215 Account Holder

Steal your money with overdrafts, not willing to work with it out customers. Literally was on the phone for 20 mins and they kept saying the same line over and over and over - "im sorry theres nothning we can do" ? really? THERE IS THOUGH! BY KEY BANK!! 

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Sep 20, 2017
jul215 Account Holder

Make it very easy to use your card if theres pending transactions and then hit you with 40 dollar over draft fees. back to back to back... 

Closing my account asap!

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Sep 15, 2017
For a bank like a spouse who hates you.
BobD81 Account Holder

Awful, want a payoff letter? Ha! Wait for a week, if they really send it at all.

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Jul 17, 2017
Poor customer service
Anonymous Account Holder

Customer service representatives have much to learn.  I was on hold for over 2 hours and was bounced from department to department.  The one representative told me the college I was being billed from wasn't a real college and the Finanicial department lied to me about charges.  Both not true.  Very frustrated as was not able to receive assistance to have transaction fees reversed.  Went into a branch close to where I work and they were very helpful.  I switched my 5 accounts the day I spoke to the customer service representatives.  The customer relations manager was not at all surprised at how poorly the call centers treated the situation.  I would give 0 stars if I could.  Such a shame because I had been with the bank for over 12 years.

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May 03, 2017
jmitchell23 Account Holder

I was told by customer service to go into a branch to fix my issue. I got to the branch and they told me to call customer service. I called customer service back again and they told me to go back to the branch. I go back to the branch and they tell me to call customer service again. Seriously? Get your stuff together KeyBank. 

The customer service sucks. I get different answers every time I call. I called 4 times in one morning and not one rep noted my account so every time I called in I had to start from scratch and re-explain my situation. I called in once to ask about something with online banking, and they transferred back and forth between 2 different departments 4 times. 

The online banking sucks too. Took me forever just to create my account because every time I went to set my security questions they wouldn't go through. I am tech savvy and work with computers daily (I work for a finance company) So it's not that I didn't know what I was doing. 

They charge $3 for an invoice. I am paperless anyway, but still that's bs to charge a customer $3 for a 45 cent stamp and 2 sheets of paper.

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Apr 19, 2017
tjbill144 Account Holder

  My accounts were bought to Key Bank after a buyout of First Niagara. I have never expereinced such a lack of empathy or willingness to address an issue in my life.

  Dealing with them has been costly and stressful.  I have paid and closed my credit card, moved my primary savings and checking to TD Bank and attempted to close a CD last week in which they told I would have my money in 5 buisness days.  I called today, on day 8, and was informed I need to come to the branch (an hour a way).

  Steer clear, there is no need to stress yourself out with this institution, They have nothing more to offer then other banks and with alot more headaches.

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Apr 19, 2017
Out source, slow processing time
Anonymous Account Holder

Due to Key bank slow processing time, I have lose my dream home. Its been several weeks since I have try to add my girl freind in my account. So it could prove the underwritten how and where the money is going. Due to key bank for taking so long in processing I have lose they dead line. To convince the under written. So after I buy a home im taking my money somewhere else.

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Mar 16, 2017
JJwest22 Account Holder

They ruined the credit by returning my payment. I called 6 times to try and straighten it out. They first told me it was fixed any everything was good. But it was not at all. 

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Mar 04, 2017
Slow and Unattentive
GoingtoPNCTomorrow Account Holder

Key Bank bought out First Niagara, which meant I got stuck with them. The thing about Key that is making me want to open an account elsewhere is simply that they are too slow. Their system is down for several long hours every single night, so any purchases or deposits made during that time can get all scrambled up. It takes deposits far longer to register than they should and withdrawls always come out before the deposits go in, meaning if you're ever approaching a low balance on payday, you're still probably going to get charged with an overdraft fee or two. When I asked the manager at my local bank why this was the case when I've had no problems wit hany other banks, he handed me a paper transaction record and had the gall to suggest that I was the problem. The mobile app is almost always down, and the bank staff is absolutely among the rudest I have ever dealt with.

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