AWFUL! Would give a negative star if possible. We were in the process of purchasing a home. Everything was "approved" on their end and we were in our final week of escrow so we removed our loan contingency. After we did this, we got a call from CapWest saying the loan was DENIED!!!! I can NOT believe they would wait one week before closing to let us know that this loan would not go through. I WOULD NEVER USE THEM EVER.