While the statements are at best okay, if you ever think you need to contact customer service, go elsewhere! Twenty minute wait times have been the norm for me (payoffs, address change, etc.).
This worse investment of my life. I signed up when I was 18 and it has been a miserable experience. They have kept my wife's account open long enough to charge a fee when they received the paper work to close it 2 weeks in advance. Their customer service is poor and will not help you transfer funds over the phone. Pitiful excuse for a bank institution.