While the statements are at best okay, if you ever think you need to contact customer service, go elsewhere! Twenty minute wait times have been the norm for me (payoffs, address change, etc.).
i had the same experience when applying for a home equity line of credit,my income and home equity amount was outstanding,also my credit score in the 700s.i did not get approved due to a verizon wireless acct that was from 2004 and was disputed,everything else on my credit was excellent.also my hard inquires were 4 and im still batteling trying to get them removed.my husband on the other hand had no proble getting a credit card from them eventhough his income is less and credit score not as good,doesnt make much sense.we both have been customers of bbt for several years
Very very very poor communication from underwriters. I have no clue when my loan approval will come through and I'm closing supposedly tomorrow. I will never use BBT for s loan again nor will I recommend it. All I'm hearing is they are back logged and people were on vacation due to Thanksgiving. That's really not my problem.