While the statements are at best okay, if you ever think you need to contact customer service, go elsewhere! Twenty minute wait times have been the norm for me (payoffs, address change, etc.).
It appears that creating fees for customers is a main focus of their business. I spoke with several representatives of the bank and each one had a different explination as to what happened. In the end they had no desire to correct the issue.
I applied my loan in early Sep-2016, and I postponed my closing 4-5 times and they are still working on my file. They are asking all ridiculous papers work and I always provide papers within 24 hours after their request but then they take another 4-5 days to just review and again they come up with some other papers... I am frustrated now. If anyone can help me to put their complaint then let me know where I can do that so that they wont give touble to anyone else.