Branch Bank and Tru Reviews
Aug 02, 2016
Slow, difficult, and impossible to reach
Anonymous

While the statements are at best okay, if you ever think you need to contact customer service, go elsewhere!  Twenty minute wait times have been the norm for me (payoffs, address change, etc.).  

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Feb 05, 2017
Kbeck2
1 Contributions 0 People Helped

Bb&T has to be the most lackluster banking institution I've ever worked with. I opened an account with them last year when my company started to do business with one of their branches. It was convenient getting to one of their ATMs and the savings account was free so I figured, "why not?" I was in the process of saving for an upcoming move so I figured the account would be very helpful and convenient. I had the account for less than a year and it was a horrible experience. 

Shortly after opening the account, the problems began. I tried to make a transfer from my BB&T savings account to my checking account at another institution which id done several times before without issue. Well, unfortunately for me, BB&T's website was having technical difficulties (as it often does, check their reviews and mobile app reviews) and processed the transfer TWICE which resulted in an overdraft fee that I wasn't notified about until days later when I received an email threatening me to pay the fee or else. I called their customer service line confused about why I was charged only to be told that I must have "accidentally" made my transfer twice. Really BB&T? According to them, I purposely made two identical transfers within seconds of each other and intentionally overdrafted my account. That sounds pretty idiotic to me but apparently not to the airheaded customer service agent I spoke with. I'm usually not a name caller but this lady made it a point to ignore everything I was saying and then made it clear that I owed the overdraft fee even though she admitted their system had no record of ever sending me a notification concerning the error AND confirming that the website had been having issues and was not sending notifications about transfers or deposits either. According to her, everything was my fault and I should pay up or shut up. The icing on the cake was when she instructed me on how to close my account with them and when I didn't actually close the account, 2 months later, it was forcefully closed ONCE AGAIN WITHOUT ANY NOTICE OR COMMUNICATION FROM BB&T. The lack of communication was what I was complaining about to her before and then they turned around and did the same thing months later. The free savings account isn't worth the unprofessionalism.

I had the account for all of about 10 months and the website had issues almost every one of those months. If you don't need a reliable bank or don't fear waking up to transactions occurring without your knowledge or permission, by all means, give them a shot. 

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Jan 17, 2017
Mortgage - Don't choose this Bank.
Anonymous

I applied my loan in early Sep-2016, and I postponed my closing 4-5 times and they are still working on my file. They are asking all ridiculous papers work and I always provide papers within 24 hours after their request but then they take another 4-5 days to just review and again they come up with some other papers... I am frustrated now. If anyone can help me to put their complaint then let me know where I can do that so that they wont give touble to anyone else.

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