BB&T Reviews

BB&T Reviews
2.5 out of 5 stars
4 Reviews

From Account Holders in the last year


Application Process

2.5 out of 5 stars

Customer Service

1.5 out of 5 stars

2.5 5

These reviews were written by current and former account holders in the last year.

Feb 29, 2020
Unreliable bank
Retribution99 Account Holder

BBT is not a reliable bank. Their customer service is poor and, more often than not, fails to solve the customer's problem. Right now, they failed to send me the new debit card as mine expired. As other banks did before, they claim they did send it, but had no tracking number to prove it and my only option would be to pay twice the amount the USPO charges to have it shipped to me. The person I have talked to didn't know if the new card would have a tracking number. Since this happened to me before, and I checked my rights, if they can't prove they sent the card, it is their responsibility to replace it at no cost, urgently.

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Jan 22, 2020
Choose another bank. Be warned
Rrr100 Account Holder

This bank is horrible when you run into trouble. If you never have any unforeseen situations arise you might be satisfied but i recently had a mishap with my account and it cost me 500$ in overdrafts in 2 days. I hate this bank and hope they go bankrupt.

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Dec 04, 2019
BB&T clearly has my back. Best Bank!
194477 Account Holder

They should have a meeting at the Bank and get the whole story (Great Bank)

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Sep 17, 2019
EmilyP12346 Account Holder

The overdraft policies they have in place are set to screw you over. Everything takes forever to post and if you overdraft, they will charge you over and over again until you bank is hundreds of dollars in the negative. When you call them, they won't do anything to help you! AVOID THIS BANK AT ALL COSTS IF YOU LIVE PAYCHECK TO PAYCHECK. Because they LOVE to take money from the people who struggle enough as it is! Thank you BBT, you ruined my vacation!! 

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