BBVA Compas Reviews
Oct 02, 2016
ATTENTION!! They committed FRAUD!!!

I stopped to open a checking account at 1610 N.Zaragosa El Paso, TX 79936. The banker FELICIA VASQUEZ filled up the information and when requesting to sign the documents I read that the Clear Benefit Package was included. I told her that I was not interested in having that package. She advised me that there is no way to open an account without having the Clear Benefit Package. I insisted because sounded illogical for me but again she told me that she could not open an account without accepting the benefit package. So I did open the account the way she told me. I went to the main branch (downtown) to verified the information provided and the banker told me what she said was INCORRECT, that any account can be open without accepting the benefit package. I also called your customer service line on 9/12/2016 and a representative by the name of Benjamin ID # 314091 helped me, he did provided good customer service, and he stated that what THE LOCAL BANKER TOLD ME WAS NOT TRUE.

I have been banking with you since 2005 before the bank was BBVA Compass and I have seen how your customer service is worst and worst every time. Every different branch or individual tells you different things about the same concern. They are totally unprofessional, unreliable and unethical. Basically FELICIA VASQUEZ committed FRAUD by trying to meet her selling quota. That is completely unacceptable. I will never be BBVA Compass bank customer again!

La empleada de BBVA Compass FELICIA VASQUEZ comete fraude al engañar a los usuarios diciendoles que tienen que aceptar beneficios obligatoriamente si desean abrir una cuenta nueva lo cual es MENTIRA. Los beneficios tienen un costo mensual aunque el primer mes sean "gratis".  NO ES OBLIGACION ACEPTAR ESOS "BENEFICIOS" para abrir una cuenta de cheques. No le crean solo quiere vender. 


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Jun 21, 2015
Top Contributor 357 Contributions 489 People Helped

This is a GREAT card ....... A little behind the times by that I mean paying your bill on line but other than that I like the card.

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Jan 31, 2014
Stay away

If you are considering using this bank for a mortgage stay far away. Has been the worst banking experience in 30 years and multiple house purchases.  I am now going on 3 months and still can't close on my home loan. People are incompetent to say the least.  No one can makea decision without going through 4 other offices located all around the country.  Never again not for any rate. 

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Dec 16, 2015
Terrible experience
4 Contributions 24 People Helped

Applied online back in May 2015. Due to the website's problem, my application was submitted twice, then it said someone would call me next 24 hours to verify my information, which never happened. So I called them the day after, the lady said my application was declined because they couldn't verify my information (WTF, they didn't even try to). I asked her to verify it, or reconsider my application. She responded for verification I had to write them a letter (WTF, even in 2015 banks prefer slowly doing things offline), and they wouldn't reconsider it as the application had been closed, I had to re-apply (WTF, not worth another pull). I sent them a letter anyway. Guess what, 2 weeks later I received 2 rejections, one saying they couldn't verify my information, the other saying I submitted too many applications (WTF!!!). And I never heard back regarding the letter I sent.

Forgot to mention I had 9 credit cards (I like collecting good cards), CK credit score 750, and always got instant approval when I applied for my last few cards. And I have each of 49ers, giants, and sharks cards, I really wanted a warriors card so I could collect all my local teams that I support.

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