BBVA Compas Reviews
Apr 22, 2017
poor customer service
Anonymous

This is a smaller size national bank based in Alabama, it is owned by parent company BBVA based in Spain. Customer service is awful, they have started charging fees for everything they offer, if you decide to close your account....good luck, the person needed to close accounts is never available when you visit the bank, if you call on the phone you never reach the right department and have to re-dial and step through all of the automated responses that don't apply to your situation, bottom line.....it's almost impossible to close your account, when you finally get it done, guess what?, there's a fee to close the account.

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