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BBVA Compass Mortgage

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Jan 31, 2014
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Anonymous Borrower

If you are considering using this bank for a mortgage stay far away. Has been the worst banking experience in 30 years and multiple house purchases.  I am now going on 3 months and still can't close on my home loan. People are incompetent to say the least.  No one can makea decision without going through 4 other offices located all around the country.  Never again not for any rate. 

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Aug 20, 2012

STILL trying to close a mortgage that has been in process for 6 weeks.  Too many people involved, none of which has the complete picture.  Buying a house in Arizona and dealing with people in Florida and Alabama.  They do not return phone calls or emails until they are good and ready.  No sense of urgency, no one seems to care that it takes a lot to orchestrate a move to another state and ARRANGEMENTS have to be made ahead of time.  Even my realtor and title company are thoroughly exasperated with this bank.  Never had such a bad experience with a mortgage company.

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