Banking Reviews Advertiser Disclosure

BBVA Compass

1.1 out of 5 stars
16 Reviews

From Account Holders in the last year


Application Process

2 out of 5 stars

Customer Service

2 out of 5 stars

1 5

These reviews were written by current and former account holders in the last year.

Jan 17, 2017
Anonymous Account Holder

We have been customers for 17 years when it was FirstState Bank and did not have any problems until the last couple years.  I opened a joint checking with my son when he was a minor.  We closed the account and kept receiving notifications and turns out is was a line of credit for 21% interest with a $12 service charge per day.  We were not told any of this up front and took numerous calls to customer service and went physically into the branch numerous times any only received bits and pieces of information.  I requested a meeting with the branch manager and requested all documentation I signed, pol its on closing accounts, etc.  Went to meeting and no documentation was provided and the answers to all my questions were 'I don't know I didn't work here at that time'.  Banks are held to higher standards and should have notes from bank employees.  I received nothing.  They lost our business.  They have very sketchy practices and can't explain them.  Very disappointed and we are moving banks 

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Dec 28, 2016
dchicks89 Account Holder

I had a car loan through them for the last four years until I recently traded in my car for a new one. The dealership sent in my payoff yet BBVA Compass took my payment out the following month anyways, no big deal. I call them and inform them of what happened and they inform me they would send me a check in the mail. Before we got off the phone I wanted to be sure they had my updated address even though I had called and changed it three years prior when I had moved. Of course they didn't have the correct address, so they said they would update it and send the check to the right address. Three weeks pass and I still never recieved the check so I call them again, low and behold they sent the check to the wrong address and then asked if I could just drive from Florida to Oklahoma to retreive the check. WTF?? No, I wasn't taking a long trip to knock on a strangers door to get the check that they should have sent to me. Now I have to fill out a letter saying I cannot retreive the check, send it bakc, and wait another month for them to send out a check (hopefully this time it will come to the correct address, eventhough I have corrected my address with them 7 times now.) Never will use them and will encourage others to steer clear. Biggest joke of a bank out there.

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Oct 29, 2016
Horrible bank!
Anonymous Account Holder

I had been banking with them for 6 months. I opened the account just for my weekly deposits and Convienience because it was close to my job. After 6 months, three account holds on my direct deposit and horrible service I'd had enough. In all my years of banking I've never been with a bank that freezes your account after 6 months of weekly reoccurring deposits. Their excuse was they needed to verify my ID. Sure they did I just come in weekly to withdraw cash and get money orders with my good looks and no ID. Even after verification this last time the Rep handling my account was the main reason I closed my account. She lied about calling me and claim my AZ DL and registration wasn't real. I would not recommend this bank at all.

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Oct 02, 2016
ATTENTION!! They committed FRAUD!!!
Anonymous Account Holder

I stopped to open a checking account at 1610 N.Zaragosa El Paso, TX 79936. The banker FELICIA VASQUEZ filled up the information and when requesting to sign the documents I read that the Clear Benefit Package was included. I told her that I was not interested in having that package. She advised me that there is no way to open an account without having the Clear Benefit Package. I insisted because sounded illogical for me but again she told me that she could not open an account without accepting the benefit package. So I did open the account the way she told me. I went to the main branch (downtown) to verified the information provided and the banker told me what she said was INCORRECT, that any account can be open without accepting the benefit package. I also called your customer service line on 9/12/2016 and a representative by the name of Benjamin ID # 314091 helped me, he did provided good customer service, and he stated that what THE LOCAL BANKER TOLD ME WAS NOT TRUE.

I have been banking with you since 2005 before the bank was BBVA Compass and I have seen how your customer service is worst and worst every time. Every different branch or individual tells you different things about the same concern. They are totally unprofessional, unreliable and unethical. Basically FELICIA VASQUEZ committed FRAUD by trying to meet her selling quota. That is completely unacceptable. I will never be BBVA Compass bank customer again!

La empleada de BBVA Compass FELICIA VASQUEZ comete fraude al engañar a los usuarios diciendoles que tienen que aceptar beneficios obligatoriamente si desean abrir una cuenta nueva lo cual es MENTIRA. Los beneficios tienen un costo mensual aunque el primer mes sean "gratis".  NO ES OBLIGACION ACEPTAR ESOS "BENEFICIOS" para abrir una cuenta de cheques. No le crean solo quiere vender. 


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Sep 13, 2016
Worst bank ever!!!
Anonymous Account Holder

Customer service is a joke. 

Get the deposit back....... Good luck !!! 

Run from this bank as fast as you can.

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Aug 17, 2016
bad bank
Anonymous Account Holder

very bad bank bad customer service

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Jul 20, 2016
Worst experience of my life
Anonymous Account Holder

I will stir myself and my clients  away from business with this " bank "

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Jun 26, 2016
Anonymous Account Holder


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Jun 11, 2016
Anonymous Account Holder

I would first say that you have to realize all banks are thieves. They create money out of thin air and then loan it with interest. But specifically on the card, you will get different answers from different representatives. When you call them on it, they will say that information is correct. When you tell them you recorded the conversation and can play it back for them, they will say that they are not allowed to listen to other representatives conversations and must end the call.... They will give you the wrong closing date which is when you want to have a zero balance to boost your credit score. They will charge you a Foreign Transaction fees when you are in Puerto Rico or the U.S. Virgin Islands. Reason: BBVA says these places are "Foreign" to the U.S. No, I'm not kidding. I have the charges and recorded conversations to prove it. They finally agreed to credit back the fees but stated that this is either due to an "online transaction" or the company I purchased from uses a clearing house in another country. I asked why my Chase card and my direct BBVA Debit card did not incur any of these Foreign Transaction fees - they had no answer. I'll be looking to get another card with equal or greater credit limit and then cancel this card so sthat my credit utilization doesn't cause my FICO to go south. If you bank with them for years, they will also start charging you statement fees. When you inquire, they will tell you that you chose paper statements, you of course go thru the process and prove that you did not. Then they will inform you that the account type you setup years ago doesn't exist anymore - so you are now paying statement fees. They will credit back these fees but only the last 60 days worth. If it took you that long to catch them stealing money from you, then you obviously didn't need the money so they should keep it. These are my personal experiences with BBVA, not stories that I have been told. I am moving to Chase and hoping for a better class of thieves.

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Jun 11, 2016
A waste of a bank.
Anonymous Account Holder

I have been a customer with BBVA compass for five years and did not have any issues until now. Recently BBVA compass sent out all new chip debit and credit cards and then deactivated any existing standard card. I was never notified that my card would be deactivated nor was I sent a new chip card. I called customer service and they lady said that my address had been changed prior and a card was sent to the address on file. I told the woman that not once in my five years with the bank had I changed my address. At this point I had no access to the money in my account and was not able to acess online banking or make deposits. The woman said that a new card would be sent out withihn 2-3 business days to the correct address. The card never came, I waited unitl 5 days had passed and then called again. The woman said that the address was not updated and that the second card had been sent to the wrong address. She said she fixed the address and that the new card would be sent out within 2-3 business days. I hung up the phone and felt considerably better about the situation until I received my monthly statement which showed that BBVA compass withdrew $100 for the 2 replacememnt cards. I was not told about the charges and proceeded to call the bank again, this time a man answered the phone and told me that this was not the banks issue and I should call back after I receieve my new chip card, which again was sent to the wrong address. The address on file remains incorrect and I have been charged $100 for their inability to type numbers correctly into a computer. I will be closing my account as soon as I am reimbursed for the two cards that I never received. 

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