U.S. Bank Reviews
Nov 05, 2016
don't get it trust me!!
Anonymous

I have pay my balance on my account and they still charging me (interest charge on purchases) and I have not use my card for five months its almost $213...

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Nov 29, 2016
Take money to bank that appreciates it
Vreayla
1 Contributions 0 People Helped

The only way to complete auto payment for your loan is using snail mail in which they mail you a form and you fill it out and mail it back... Extremely out of date on processes and very inconvenient website overall. They do not offer text message alerts or automatic phone calls as reminders for those of us who have a loan to pay on through them even though every other bill I have offers this conveneint feature.  U.S. bank seems very aggressive about phone calls if you are only a few days late (both my cell and my work #), yet send no reminders and make auto bill pay very inconvenient. Their escalation process for people who've forgotten to pay that month is a little offensive to say the least. Also, the script about why are you late on your payment maybe should wait until the customer is 30 days behind? Quite an intrusive question when someone is simply a few days late... Frankly I would have refinanced my loan with another institution if it weren't for the hassle. I am very not fond of the way they handle their customer service and would not at all recommend them to any associates. I have made these complaints several times and never hear anything but "there is nothing I can do about the policies they put in". Wow. I have excellent credit, a house, a car, several credit cards, and a few small loans... apparently that is not enough to be treated like a "forgetful customer" instead of low life who doesn't ever make their payment...

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Mar 05, 2016
Great card so far, approved for $1000
ColoradoRoy
7 Contributions 9 People Helped

My First real Credit card!!! I have banked with U.S. bank for about 5 years now and just started getting interested in credit. Way late in the game (I'm 33 years old) better late than never i guess. I was approved with a 560's something credit score with a $1000.00 limit. pretty generous for a first unsecured card and a bad score. My middle fico is now up to 637 in 5 months!!! I can't wait till the day I can afford a house and have the credit to buy!!! I applied in the bank by the way. My banker applied to thcard for me and said the credit report they pulled could be used to apply for every card US Bank offers until i got approved with only on hard pull. so thats a pretty good deal in itself (for a newbie).

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