I was in the market to refinance my auto loan through USAA. I had submitted all online paper work and faxed over a the signed disclosure form, but USAA did not receive it. USAA never made an attempt to notify my of the fact they had never received the letter or anything even though I had filled performance of the contract. Having faxed over the signed document I was under the impression that USAA now serviced my loan and would not owe a payment until May 1st. However, upon returning from vacation I find out through Capital One that USAA never payed of the loan and that I was passed due. I contacted USAA only to be told it was my fault that they didn't receive/process my fax and that I would have to reapply for a new loan and they could not guarantee me the same rate. This is completely unacceptable. I have been with USAA for 8 years and have recieved amazing customer service from their insurance, but the auto financing was terrible. I was basically told that they did not have enough man power to properly service my loan and that I should have realized that USAA did not receive the document even though I was told to allow up to two weeks for processing. From a customer service stand point, complete failure! I was under the impression the customer was right but I guess here, only the USAA "Dispute Resolution Specialist" was correct. From a customer standpoint, never again. If USAA does not have the man power to properly service a loan (This is what the "Specialist" told me), then how can I expect them to competently handle any of my banking? I pray that the insurance division of USAA stays separate and keeps its customer service or I will be switching to GEICO MILITARY. Thanks to USAA I am now locked into a higher rate for my car loan because I passed up a credit union's lower rate to stay with USAA, I was late on my payment so my credit took a hit and I lost the insurance discount from having the loan through USAA. Thank you USAA Auto Loan, this is exactly what service members want and need!
Best bank and insurance company if you can get it. Whenever I had to file claims I've always had the best customer service. They truly care about me. Recently I was at fault for a very minor accident (scraped someone in a parking lot), and the other driver was harrassing me to pay for their repair out of my pocket, and for me to not tell my insurance. Constantly calling me and texting me threateningly. Called USAA,filed a claim, and explained the situation - they told me to no longer communicate with the other driver and promptly called them, and is assisting them with getting their repairs (their total repairs are around $200). This solved the situation immensely and USAA was so supportive and understanding. I will be a member for life!
I've been USAA for 19 years. I have 3 secured cards totaling $1800., since 2013. I still can't approved for an unsecured card. I joined Navy Federal Credit Union, this month. I got approved for an unsecuredl Visa $1600 to start.
Applied a couple weeks ago. 636 Experian FICO. I actually applied for the basic platinum through my account and they somehow approved me for this with a 2k CL. Maybe it's because i have had a secured card with them for six months with perfect payment history. Really grateful to USAA for helping me with my credit rebuild.
Got rid of all my debt a few years ago. No credit cards, car payments, mortgage. Wanted to get a new credit card as I've recently started traveling and needed to rent a car and make hotel reservations.I applied for a visa through USAA, and got one, but it only had a $500 credit limit. A few months later I applied for the American Express offered by USAA and received the card with a $1000 credit limit. Great bank! I've been a member or over 10 years. I also carry auto insurance with them.