I was in the market to refinance my auto loan through USAA. I had submitted all online paper work and faxed over a the signed disclosure form, but USAA did not receive it. USAA never made an attempt to notify my of the fact they had never received the letter or anything even though I had filled performance of the contract. Having faxed over the signed document I was under the impression that USAA now serviced my loan and would not owe a payment until May 1st. However, upon returning from vacation I find out through Capital One that USAA never payed of the loan and that I was passed due. I contacted USAA only to be told it was my fault that they didn't receive/process my fax and that I would have to reapply for a new loan and they could not guarantee me the same rate. This is completely unacceptable. I have been with USAA for 8 years and have recieved amazing customer service from their insurance, but the auto financing was terrible. I was basically told that they did not have enough man power to properly service my loan and that I should have realized that USAA did not receive the document even though I was told to allow up to two weeks for processing. From a customer service stand point, complete failure! I was under the impression the customer was right but I guess here, only the USAA "Dispute Resolution Specialist" was correct. From a customer standpoint, never again. If USAA does not have the man power to properly service a loan (This is what the "Specialist" told me), then how can I expect them to competently handle any of my banking? I pray that the insurance division of USAA stays separate and keeps its customer service or I will be switching to GEICO MILITARY. Thanks to USAA I am now locked into a higher rate for my car loan because I passed up a credit union's lower rate to stay with USAA, I was late on my payment so my credit took a hit and I lost the insurance discount from having the loan through USAA. Thank you USAA Auto Loan, this is exactly what service members want and need!
Applied for an auto loan. approved and told I could borrow 110% of the value of the car. I chose to do this as I had some credit card debt I wanted to consilidate and thought this would be a good opportunity to do so. WELLLLLLLL they misrepresented and flat out lied. After I signed the paperwork, I get a phone call in which they told me I was misinformed and that I could not use a cash out option on this loan. I told them, not my problem, I have a signed promisary note. They told me they would not honor it and that if I wanted to purchase the care I would have to fill out a new loan application for only the car, and oh by the way we have to pull your credit again because its a NEW APPLICATION! Are you kididng me?!!!! They were not the lowest interest rate and they did not get my business! I head to my Federal Credit Union and will be closing my USAA accounts and membership!
I've been USAA for 19 years. I have 3 secured cards totaling $1800., since 2013. I still can't approved for an unsecured card. I joined Navy Federal Credit Union, this month. I got approved for an unsecuredl Visa $1600 to start.
Applied a couple weeks ago. 636 Experian FICO. I actually applied for the basic platinum through my account and they somehow approved me for this with a 2k CL. Maybe it's because i have had a secured card with them for six months with perfect payment history. Really grateful to USAA for helping me with my credit rebuild.
Honestly, with how many cards USAA offers this is just the bad credit credit card they pawn on you. I wouldn't be so dissatisfied if it wasn't for the fact that there is no way to upgrade the card. You're better off getting a credit card like the Platinum card from Capital One.