They will work to get you approved and take care of getting you the loan as soon as possible, with as little information on the loan as possilbe. In my opinion they don't give you enough information and the process should be explained better. Nobody has the same answer from them and the customer service has really taken a nose dive in the last couple of years. They used to be top notch, now they are average at best. I will never use them for anything again. I could go into further details on the whole thing, but who cares?
I am cancelling all 3 credit cards, car insurance, checking and savings with them after this car loan experience. My customer loyalty over the last 15 years means nothing. That is all.