Never had an issue in over 13 years. Great customer service!
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I once raved about how great USAA was, but the past few weeks have been a nightmare trying to get access to funds from checks I deposited into their ATM Machines. This is the first time I've ever had this issue with 8 years of loyal customer service and satisfaction. Basically my funds were on hold for 10 days. I've made the decision to close out my accounts with USAA and go over to Navy Federal and use AAA insurance. I can't afford to wait 10 days to pay bills and use funds that should be available to me in a much more timely fashion. I can't believe the horrendous customer service I recieved yesterday; it never used to be like this. It makes me sad to have to close out with them, but I can't afford to be put on hold, my funds put on hold and treated as if the money I deposit is no good to them. Good bye and good riddance USAA.