Never had an issue in over 13 years. Great customer service!
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USAA insurance is top notch, but that's where it ends.
I filed for Chapter 13 due to astronomical medical bills and student loans. They immediately locked me out of using the full site and force me to use the mobile version, which is fine for most purposes. Apparently it wouldn't have mattered if I claimed them in my case or not, they demonize anyone who doesn't have stellar, amazing financial history. I had better luck with the big banks then these yahoos.
I had a CD backing a secured credit card. Instead of using the CD to pay off the card (which is what I was told would happen), they are taking money from the bankruptcy and holding the CD. Interestingly, I was never late on paying my bills on that card, was @ 50% of balance, and had it for 7 years.
They screwed me with deposits, too. My husband got a check from the VA for backpayment of disability benefits to the tune of $24,000. They held the check for 30 days, saying it's because of the "amount". It was on a **** US Treasury note, and easily verifiable.
Run, far far away. Even as a service member, you're better off using a credit union.