The call in service is terrible. In the past year I have tried many times to reach them and have NOT ONCE had anyone answer the phone. The call in service used to be better (several years ago). I even got a call today to please call them--no message as to why. When I tried to reach them, the phone rang 30 times and nobody picked up. This was after hearing the recorded message, and being on hold for an agent.
I have had decent, sometimes excellent service at the Owings Mills branch. But I haven't had satisfaction over the phone in years. If I was rating based on the phone service, it would be one star. Based on the branch service, 4 stars. If it wasn't such a pain to switch credit unions I would have already moved my account.