As a bank they are so,so. My checking has been hacked in the past twice but they replaced the money fast. As for the mortgage department, they never answer the phones when you call. Not at all loyal to a 20 plus year member, full of excuses and the over the top "cheer leader" voices they use when you do finally talk to them are just aggravating. I will be looking for another bank soon. In today's competitive market you would think speed and efficiency would be forefront!